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~person:"Van den Poel, Dirk"
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Call centre
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Van den Poel, Dirk
Becker, Lars
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Schwarz, Torsten
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Choi, James J.
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Fritz, Wolfgang
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Madrian, Brigitte C.
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Milkman, Katherine L.
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Avery, Christopher
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Belkin, Liuba Y.
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Chaipornkaew, Piyanuch
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Chintagunta, Pradeep K.
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Coussement, Kristof
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Dimitri, Nicola
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Duscha, Andreas
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Hampel, Stefan
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Hurwitz, Michael
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Matejcek, Karina
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McAleer, Michael
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Oreopoulos, Philip
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Page, Lindsay C.
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Petronijevic, Uros
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Prexawanprasut, Takorn
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Blanpain, Roger
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Bollen, Laury
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Castleman, Benjamin L.
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Chaparro-Peláez, Julián
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Clement, Michel
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Dulleck, Uwe
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Hartemo, Mari
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Hassink, Harold
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Hernández-García, Ángel
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Hudetz, Kai
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Kim, Chai K.
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Kreutzer, Ralf T.
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Kumar, Ashish
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Laibson, David
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Meredith, Marc
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Morimoto, Mariko
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Morris, Stephen
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Working paper series / Universiteit Gent, Faculteit Economie en Bedrijfskunde
3
Decision support systems : DSS ; the international journal
1
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ECONIS (ZBW)
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Integrating the voice of customers through call center emails into a decision support system for churn prediction
Coussement, Kristof
(
contributor
); …
-
2008
Persistent link: https://www.econbiz.de/10003649170
Saved in:
2
Improving customer attrition prediction by integrating emotions from client/company interaction emails and evaluating multiple classifiers
Coussement, Kristof
(
contributor
); …
-
2008
Persistent link: https://www.econbiz.de/10003787798
Saved in:
3
Improving customer complaint management by automatic email classification using linguistic style features as predictors
Coussement, Kristof
;
Van den Poel, Dirk
- In:
Decision support systems : DSS ; the international journal
44
(
2007/08
)
4
,
pp. 870-882
Persistent link: https://www.econbiz.de/10003670799
Saved in:
4
Improving customer complaint management by automatic email classification using linguistic style features as predictors
Coussement, Kristof
(
contributor
); …
-
2007
Persistent link: https://www.econbiz.de/10003581336
Saved in:
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