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~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~subject:"customer satisfaction"
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customer satisfaction
E-commerce
51
Electronic Commerce
51
Beziehungsmarketing
43
Relationship marketing
43
Online retailing
23
Online-Handel
23
Consumer behaviour
20
Konsumentenverhalten
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Customer satisfaction
19
Kundenzufriedenheit
19
Dienstleistungsqualität
11
Service quality
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Internet marketing
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Online-Marketing
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Confidence
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Vertrauen
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Website
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KMU
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Arsalan Najmi
1
Guimaraes, Tor
1
Khoshfetrat, Atefeh
1
Kumar, Satinder
1
Kumari, Parveen
1
Mehmood, Syeda Marium
1
Paranjape, Ketan
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Seify, Mohsen
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International journal of electronic customer relationship management : IJECRM
International journal of business information systems : IJBIS
8
International journal of electronic marketing and retailing : IJEMR
6
Administrative Sciences : open access journal
3
Cogent business & management
3
Journal of Contemporary Issues in Business and Government
3
The international review of retail, distribution and consumer research
3
International journal of business and globalisation : IJBG
2
International journal of business innovation and research
2
International journal of electronic business
2
International journal of services and operations management : IJSOM
2
International journal of services, economics and management
2
Journal of internet commerce
2
Journal of open innovation : technology, market, and complexity
2
World review of entrepreneurship, management and sustainable development
2
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
1
African journal of science, technology, innovation and development : AJSTID
1
Applied economics
1
Asia-Pacific journal of management research and innovation
1
Cambridge working papers in economics
1
Central European business review : CEBR
1
Decision sciences : DS
1
Digitalisierung und andere Innovationsformen im Management : aktuelle Perspektiven auf die digitale Transformation von Unternehmen und Lebenswelten
1
EPRG working paper
1
Foresight and STI governance : journal of the National Research University - Higher School of Economics
1
Gadjah Mada international journal of business
1
Global business and organizational excellence : GBOE
1
International journal of Indian culture and business management : IJICBM
1
International journal of business and economics
1
International journal of business and emerging markets : IJBEM
1
International journal of business excellence
1
International journal of business excellence : IJBEX
1
International journal of business innovation and research : IJBIR
1
International journal of business performance management : IJBPM
1
International journal of intellectual property management : IJIPM
1
International journal of logistics : research and applications
1
International journal of management and decision making : IJMDM
1
International journal of procurement management
1
International journal of services and operations management
1
International journal of technology marketing : IJTMkt
1
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1
Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce
Kumari, Parveen
;
Kumar, Satinder
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
Saved in:
2
Understanding the impact of service convenience on customer satisfaction in home delivery : evidence from Pakistan
Mehmood, Syeda Marium
;
Arsalan Najmi
- In:
International journal of electronic customer …
11
(
2017/2018
)
1
,
pp. 23-43
Persistent link: https://www.econbiz.de/10011889860
Saved in:
3
Investigating factors in implementation of electronic customer relationship management and its consequences in private hospitals in Isfahan city
Seify, Mohsen
;
Tabaeeian, Reihaneh Alsadat
; …
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 225-245
Persistent link: https://www.econbiz.de/10012509228
Saved in:
4
Testing cloud computing for customer satisfaction and loyalty
Guimaraes, Tor
;
Paranjape, Ketan
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 72-86
Persistent link: https://www.econbiz.de/10011471138
Saved in:
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