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~isPartOf:"International journal of electronic customer relationship management : IJECRM"
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E-commerce
51
Electronic Commerce
51
Beziehungsmarketing
43
Relationship marketing
43
Online retailing
23
Online-Handel
23
Consumer behaviour
20
Konsumentenverhalten
20
Customer satisfaction
19
Kundenzufriedenheit
19
Dienstleistungsqualität
11
Service quality
11
Internet marketing
10
Online-Marketing
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Confidence
7
Vertrauen
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Website
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Customer service
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KMU
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Kundenservice
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SME
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e-CRM
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Internet
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Marketing management
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Marketingmanagement
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customer satisfaction
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Data Mining
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Al-nassar, Bilal Ali Yaseen
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Arsalan Najmi
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Adebanjo, Dotun
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International journal of electronic customer relationship management : IJECRM
Journal of retailing and consumer services
428
Journal of business research : JBR
280
SpringerLink / Bücher
246
Electronic commerce research
213
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
161
Journal of internet commerce
150
International journal of electronic marketing and retailing : IJEMR
137
Information systems and e-business management : ISeB
135
Management science : journal of the Institute for Operations Research and the Management Sciences
132
Information systems research : ISR
129
International journal of business information systems : IJBIS
119
Journal of electronic commerce research : JECR
118
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
117
NBER working paper series
112
International journal of e-business research : an official publication of the Information Resources Management Association
111
International journal of electronic commerce : IJEC
109
European journal of operational research : EJOR
107
Electronic commerce research and applications
105
International journal of electronic business
105
International journal of production economics
104
Springer eBook Collection
103
Electronic markets : the international journal on networked business
94
Technological forecasting & social change : an international journal
94
Industrial marketing management : the international journal for industrial and high-tech firms
93
International journal of internet marketing and advertising : IJIMA
90
Journal of retailing
85
Premier reference source
85
Working paper / National Bureau of Economic Research, Inc.
84
Journal of management information systems : JMIS
81
NBER Working Paper
79
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
75
Annual series / Foreign Office : pres. to the both Houses of Parliament by command of His Majesty
74
Electronic markets : EM ; the international journal of electronic commerce and business media
74
Transportation research / E : an international journal
74
International journal of retail & distribution management
72
International journal of hospitality management
71
The international review of retail, distribution and consumer research
69
International journal of production research
66
Asia Pacific journal of marketing and logistics
63
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51
Customer relationship management resources and practices and customer voluntary behaviour : the evidence of passengers at Taiwan's international airport
Chen, Tser-yieth
;
Ling, Yu-Mei
- In:
International journal of electronic customer …
2
(
2008
)
3
,
pp. 276-296
Persistent link: https://www.econbiz.de/10003779504
Saved in:
52
Leveraging customer knowledge : a comparative study of eCRM functionality and its use in e-commerce websites
Kim, Yong-mi
;
Hawamdeh, Suliman
- In:
International journal of electronic customer …
1
(
2007/08
)
4
,
pp. 327-340
Persistent link: https://www.econbiz.de/10003754377
Saved in:
53
The application of process modelling and simulation techniques to analising the impact of CRM implementation
Adebanjo, Dotun
- In:
International journal of electronic customer …
1
(
2007/08
)
4
,
pp. 341-353
Persistent link: https://www.econbiz.de/10003754378
Saved in:
54
The adoption of Customer Relationship Management (CRM) : an empirical study on Iranian firms
Keramati, Abbas
;
Zavareh, Javad Toufighi
;
Ellioon, A.
; …
- In:
International journal of electronic customer …
1
(
2007/08
)
4
,
pp. 354-373
Persistent link: https://www.econbiz.de/10003754381
Saved in:
55
Electronic commerce for low involvement consumer goods : success factors of Thai online merchants
Rotchanakitumnuai, S.
;
Speece, Mark
- In:
International journal of electronic customer …
1
(
2007/08
)
2
,
pp. 132-154
Persistent link: https://www.econbiz.de/10003754317
Saved in:
56
On leveraging e-services for effective Relationship Management : exploring the necessary technological components
Galbreath, Jeremy
;
Hoffman, K. Douglas
- In:
International journal of electronic customer …
1
(
2007/08
)
2
,
pp. 155-168
Persistent link: https://www.econbiz.de/10003754320
Saved in:
57
Cause related marketing : commercialism or altruism ; finding the balance?
Svensson, Göran
;
Wood, Greg
- In:
International journal of electronic customer …
1
(
2007/08
)
3
,
pp. 231-241
Persistent link: https://www.econbiz.de/10003754354
Saved in:
58
Business/IT-alignment for customer relationship management : framework and case studies
Batenburg, Ronald
;
Versendaal, Johan
- In:
International journal of electronic customer …
1
(
2007/08
)
3
,
pp. 258-268
Persistent link: https://www.econbiz.de/10003754359
Saved in:
59
Enhancing e-CRM in the insurance industry by mobile e-services
Bodendorf, Freimut
;
Schobert, Andreas
- In:
International journal of electronic customer …
1
(
2007/08
)
3
,
pp. 269-278
Persistent link: https://www.econbiz.de/10003754367
Saved in:
60
Internet Marketing adoption : factors affecting website sophistication
Tiago, Maria Teresa Borges
;
Couto, João Pedro Almeida
; …
- In:
International journal of electronic customer …
1
(
2007/08
)
3
,
pp. 287-306
Persistent link: https://www.econbiz.de/10003754370
Saved in:
61
A study for establishing E-commerce Business Satisfaction model to measure e-commerce success in SMEs
Gide, E.
;
Wu, M. X.
- In:
International journal of electronic customer …
1
(
2007/08
)
3
,
pp. 307-325
Persistent link: https://www.econbiz.de/10003754373
Saved in:
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