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~type_genre:"Collection of articles written by one author"
~subject:"Kundenservice"
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Customer reactions to frontline employee emotion authenticity : an empirical investigation of boundary conditions
Lechner, Andreas
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2019
Persistent link: https://www.econbiz.de/10012024687
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Negative affective states in customers service experience : investigating antecedents and mitigations
Haager, Stephanie
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2018
Persistent link: https://www.econbiz.de/10012020297
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Emotions in service recovery encounters
Jerger, Christina
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2017
Persistent link: https://www.econbiz.de/10011731104
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The power of pride : antecedents and consequences of pride among frontline employees
Krämer, Tobias
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2015
Persistent link: https://www.econbiz.de/10011312793
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