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What really matters : service, leadership, people, and values
Pepper, John
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2007
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1. ed.
Persistent link: https://www.econbiz.de/10003389165
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Alles für den Kunden : Jan Carlzon revolutioniert ein Unternehmen
Carlzon, Jan
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1990
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4., überarb. Aufl.
Persistent link: https://www.econbiz.de/10000088968
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