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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~isPartOf:"Advances in airline economics"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Airline
16
Fluggesellschaft
16
Air transport
6
Luftverkehr
6
Dienstleistungsqualität
4
Service quality
4
Air passenger transport
3
Beziehungsmarketing
3
Customer satisfaction
3
Passagierluftverkehr
3
Preismanagement
3
Pricing strategy
3
Relationship marketing
3
Welt
3
World
3
Product management
2
Produktmanagement
2
Affective Engineering
1
Air cargo transport
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Airlines
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Arbeitsbeziehungen
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Asia
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Asien
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Aufsatzsammlung
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Brasilien
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Brazil
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China
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Competition
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Competition policy
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Complexity management
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Consumer behaviour
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Developing countries
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Dienstleistungssektor
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Emotion
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Employment relations
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Europe
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Chen, Po-tsang
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Hu, Hsin-hui
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Park, Jong Woo
1
Park, Min-Je
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Shahin, Arash
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Yoo, Hanjoo
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Zairi, Mohamed
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Advances in airline economics
Journal of air transport management
45
Journal of travel and tourism marketing
14
Journal of retailing and consumer services
7
Tourism management : research, policies, practice
7
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
Services marketing quarterly
6
International journal of business and economics
3
International journal of business policy and economics
3
Journal of business research : JBR
3
The TQM journal : the international review of organizational improvement
3
Tourism review
3
Asia Pacific journal of marketing and logistics
2
Contemporary economics
2
International journal of contemporary hospitality management
2
International journal of hospitality management
2
International journal of production economics
2
International journal of productivity and quality management : IJPQM
2
International journal of quality and service sciences
2
Journal of customer behaviour
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of service research : JSR
2
Journal of vacation marketing : an international journal
2
Managing service quality : MSQ ; an international journal
2
Marketing intelligence & planning
2
Service business : an international journal
2
The journal of services marketing
2
The service industries journal
2
Transportation research / E : an international journal
2
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
1
Academic journal of economic studies
1
Advances in management accounting
1
Benchmarking : an international journal
1
Business and society review : a quarterly forum on the role of business in a free society
1
Business systems research : a system view accross technology & economics : the journal of Society for Advancing Innovation and Research in Economy
1
Cogent business & management
1
Decision : official journal of Indian Institute of Management Calcutta
1
Economies et sociétés ; 49,3
1
Enlightening tourism : ET ; a pathmaking journal
1
Eurasian business review
1
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Application of affective engineering to service industries : feelings from airlines' in-flight service elements
Park, Min-Je
;
Park, Jong Woo
;
Yoo, Hanjoo
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1025-1042
Persistent link: https://www.econbiz.de/10011918825
Saved in:
2
The mediating role of relational benefit between service quality and customer loyalty in airline industry
Chen, Po-tsang
;
Hu, Hsin-hui
- In:
Total quality management & business excellence : an …
24
(
2013
)
9
,
pp. 1084-1095
Persistent link: https://www.econbiz.de/10009793751
Saved in:
3
Kano model : a dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines
Shahin, Arash
;
Zairi, Mohamed
- In:
Total quality management & business excellence : an …
20
(
2009
)
9/10
,
pp. 1003-1028
Persistent link: https://www.econbiz.de/10003921608
Saved in:
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