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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~isPartOf:"Advances in airline economics : competition policy and antitrust"
~subject:"Relationship marketing"
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Advances in airline economics : competition policy and antitrust
Journal of air transport management
21
Journal of travel and tourism marketing
14
Journal of revenue and pricing management
8
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International journal of contemporary hospitality management
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Effektives Customer Relationship Management : Instrumente, Einführungskonzepte, Organisation
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Gewinn und Ethik! : ethische Perspektiven in den Wirtschaftswissenschaften; Festschrift zum 20jährigen Gründungsjubiläum der Wirtschaftswissenschaftlichen Fakultät Ingolstadt der Katholischen Universität Eichstätt-Ingolstadt
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Handbuch Kundenbindungsmanagement : Strategien und Instrumente für ein erfolgreiches CRM
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The mediating role of relational benefit between service quality and customer loyalty in airline industry
Chen, Po-tsang
;
Hu, Hsin-hui
- In:
Total quality management & business excellence : an …
24
(
2013
)
9
,
pp. 1084-1095
Persistent link: https://www.econbiz.de/10009793751
Saved in:
2
Kano model : a dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines
Shahin, Arash
;
Zairi, Mohamed
- In:
Total quality management & business excellence : an …
20
(
2009
)
9/10
,
pp. 1003-1028
Persistent link: https://www.econbiz.de/10003921608
Saved in:
3
Knowledge sharing and customer relationship management in the travel service alliances
Ku, Edward C. S.
;
Fan, Yi Wen
- In:
Total quality management & business excellence : an …
20
(
2009
)
11/12
,
pp. 1407-1421
Persistent link: https://www.econbiz.de/10003925358
Saved in:
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