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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~isPartOf:"Journal of transport economics & policy : JTEP"
~subject:"Service quality"
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Service quality
Airline
27
Fluggesellschaft
27
Air transport
9
Luftverkehr
9
Competition
5
Dienstleistungsqualität
5
Wettbewerb
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1999 - 2009
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2004 - 2011
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Affective Engineering
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Air pollution
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Air transport policy
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Allocative efficiency
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Allokationseffizienz
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Berg, Vincent A. C. van den
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Chen, Po-tsang
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Montfort, Joep van
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Park, Jong Woo
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Shahin, Arash
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of transport economics & policy : JTEP
Journal of air transport management
74
Journal of travel and tourism marketing
18
Journal of retailing and consumer services
9
Tourism management : research, policies, practice
8
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
Journal of revenue and pricing management
5
Services marketing quarterly
5
Transportation research / E : an international journal
5
International journal of contemporary hospitality management
4
International journal of industrial organization
4
Quality management journal : QMJ
4
Service business
4
Tourism review
4
CESifo working papers
3
International journal of business and economics
3
International journal of business policy and economics
3
International journal of hospitality management
3
International journal of productivity and quality management : IJPQM
3
International journal of quality and service sciences
3
International journal of services and operations management
3
The TQM journal : the international review of organizational improvement
3
Tourism analysis : an interdisciplinary tourism & hospitality journal
3
Working paper / National Bureau of Economic Research, Inc.
3
Benchmarking : an international journal ; BIJ
2
Contemporary economics
2
Discussion paper / Tinbergen Institute
2
Economics of transportation : the official journal of the International Transportation Economics Association
2
IEEE transactions on engineering management : EM
2
International journal of electronic customer relationship management : IJECRM
2
International journal of production economics
2
International journal of quality & reliability management
2
Journal of Asian finance, economics and business : JAFEB
2
Journal of business research : JBR
2
Journal of customer behaviour
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of service research : JSR
2
Journal of vacation marketing : an international journal
2
Managing service quality : MSQ ; an international journal
2
Manufacturing & service operations management : M & SOM
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ECONIS (ZBW)
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1
The total size of an airline and flight delays
Montfort, Joep van
;
Berg, Vincent A. C. van den
- In:
Journal of transport economics & policy : JTEP
53
(
2019
)
2
,
pp. 150-174
Persistent link: https://www.econbiz.de/10012024658
Saved in:
2
Application of affective engineering to service industries : feelings from airlines' in-flight service elements
Park, Min-Je
;
Park, Jong Woo
;
Yoo, Hanjoo
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1025-1042
Persistent link: https://www.econbiz.de/10011918825
Saved in:
3
The mediating role of relational benefit between service quality and customer loyalty in airline industry
Chen, Po-tsang
;
Hu, Hsin-hui
- In:
Total quality management & business excellence : an …
24
(
2013
)
9
,
pp. 1084-1095
Persistent link: https://www.econbiz.de/10009793751
Saved in:
4
Perceived service quality for South Korean domestic airlines
Kim, YuKyoung
;
Kim, YongBeom
;
Lee, YongIl
- In:
Total quality management & business excellence : an …
22
(
2011
)
10
,
pp. 1041-1056
Persistent link: https://www.econbiz.de/10009504062
Saved in:
5
Kano model : a dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines
Shahin, Arash
;
Zairi, Mohamed
- In:
Total quality management & business excellence : an …
20
(
2009
)
9/10
,
pp. 1003-1028
Persistent link: https://www.econbiz.de/10003921608
Saved in:
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