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subject:"Customer satisfaction"
~person:"Tsang, Nelson K. F."
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Customer satisfaction
Freizeitwirtschaft
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Dienstleistungsqualität
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Tsang, Nelson K. F.
Milman, Ady
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Journal of travel and tourism marketing
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ECONIS (ZBW)
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Attribution of inappropriate visitor behavior in a theme park setting : a conceptual model
Tsang, Nelson K. F.
;
Prideaux, Bruce
;
Lee, Louisa
- In:
Journal of travel and tourism marketing
33
(
2016
)
7/9
,
pp. 1088-1105
Persistent link: https://www.econbiz.de/10011627466
Saved in:
2
THEMEQUAL : adapting the SERVQUAL scale to theme park services ; a case of Hong Kong Disneyland
Tsang, Nelson K. F.
;
Lee, Louisa Y. S.
;
Wong, Alan
; …
- In:
Journal of travel and tourism marketing
29
(
2012
)
5/6
,
pp. 416-429
Persistent link: https://www.econbiz.de/10009626889
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