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~isPartOf:"Managing service quality : MSQ ; an international journal"
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Dienstleistungsqualität
5
Gastronomie
5
Restaurant industry
5
Service quality
5
Beziehungsmarketing
3
Customer satisfaction
3
Kundenzufriedenheit
3
Relationship marketing
3
Beschwerdemanagement
2
Complaint management
2
Gastgewerbe
2
Hospitality industry
2
Consumer behaviour
1
Cultural identity
1
Cultural orientation
1
Customer service
1
Dauer
1
Duration
1
Garantie
1
Human resource development
1
Hygiene
1
Invoke intentions
1
Konsumentenverhalten
1
Kulturelle Identität
1
Kundenbindungsprogramm
1
Kundenservice
1
Leistungsmotivation
1
Loyalty program
1
Norway
1
Norwegen
1
Personalentwicklung
1
Quality management
1
Qualitätsmanagement
1
Schweden
1
Service guarantees
1
Service recovery
1
Sweden
1
USA
1
United States
1
Warranty
1
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Article
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7
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English
7
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Edvardsson, Bo
2
Barber, Nelson
1
Chung, Namho
1
De Keyser, Arne
1
Hensley, Rhonda L.
1
Höykinpuro, Ritva
1
Larivière, Bart
1
Mehmetoglu, Mehmet
1
Park, Seung-bae
1
Scarecelli, Joseph M.
1
Slåtten, Terje
1
Sulek, Joanne S.
1
Tronvoll, Bård
1
Van Vaerenbergh, Yves
1
Walter, Ute
1
Woo, Sang-cheol
1
Öström, Åsa
1
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Managing service quality : MSQ ; an international journal
International journal of hospitality management
792
International journal of contemporary hospitality management
369
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
161
Journal of hospitality marketing & management
144
Tourism management : research, policies, practice
120
Tourism economics : the business and finance of tourism and recreation
81
Journal of hospitality and tourism insights
69
Journal of travel and tourism marketing
61
Tourism management perspectives : TMP
55
The service industries journal
53
Journal of business research : JBR
39
The Cornell hospitality quarterly
39
Tourism and hospitality research : THR
37
NBER working paper series
35
Journal of retailing and consumer services
34
The journal of hospitality financial management : journal of the Association of Hospitality Financial Management Educators
28
Tourism analysis : an interdisciplinary tourism & hospitality journal
28
Tourism and hospitality research : the surrey quarterly review
28
Working paper / National Bureau of Economic Research, Inc.
28
Journal of revenue and pricing management
25
NBER Working Paper
25
Sustainable hospitality and tourism as motors for development : case studies from developing regions of the world
25
Wirtschaft und Statistik : WISTA
22
Advances in hospitality and leisure
21
Modernes Verpflegungsmanagement : best practices für Individual-, Gemeinschafts- und Systemgastronomie
21
Cornell hospitality quarterly : CQ
20
Service business
20
The Cornell School of hotel administration handbook of applied hospitality strategy
20
Cogent business & management
19
Advances in hospitality, tourism, and the services industry (AHTSI) book series
18
Applied economics
18
Springer eBook Collection
18
Administrative Sciences : open access journal
17
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
17
SpringerLink / Bücher
16
Tourism review
16
Food and wine events in Europe : a stakeholder approach
15
Handbook of hospitality human resources management
15
Hospitality management in Ireland : theory and practice
15
International journal of revenue management : IJRM
15
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ECONIS (ZBW)
7
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date (oldest first)
1
Customer intentions to ivoke service guarantees : do excellence in service recovery, type of guarantee and cultural orientation matter?
Van Vaerenbergh, Yves
;
De Keyser, Arne
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10010252064
Saved in:
2
Do reward programs build loyalty to restaurants? : the moderating effect of long-term orientation on the timing and types of rewards
Park, Seung-bae
;
Chung, Namho
;
Woo, Sang-cheol
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
3
,
pp. 225-244
Persistent link: https://www.econbiz.de/10009759414
Saved in:
3
Antecedents and effects of engaged frontline employees : a study from the hospitality industry
Slåtten, Terje
;
Mehmetoglu, Mehmet
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
1
,
pp. 88-107
Persistent link: https://www.econbiz.de/10008989019
Saved in:
4
Complex service recovery processes : how to avoid triple deviation
Edvardsson, Bo
;
Tronvoll, Bård
;
Höykinpuro, Ritva
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
4
,
pp. 331-349
Persistent link: https://www.econbiz.de/10009266595
Saved in:
5
Updating service operations
Sulek, Joanne S.
;
Hensley, Rhonda L.
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
5
,
pp. 475-489
Persistent link: https://www.econbiz.de/10008662225
Saved in:
6
Enhancing the assessment of tangible service quality through the creation of a cleanliness measurement scale
Barber, Nelson
;
Scarecelli, Joseph M.
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
1
,
pp. 70-88
Persistent link: https://www.econbiz.de/10003940609
Saved in:
7
Drivers of customers' service experiences : a study in the restaurant industry
Walter, Ute
;
Edvardsson, Bo
;
Öström, Åsa
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
3
,
pp. 236-258
Persistent link: https://www.econbiz.de/10003980791
Saved in:
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