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~person:"Spörel, Ulrich"
~person:"Kim, Woo Gon"
~subject:"Customer satisfaction"
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Customer satisfaction
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Hospitality industry
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7
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Spörel, Ulrich
Kim, Woo Gon
Jang, Soocheong
12
Ryu, Kisang
9
Mattila, Anna S.
8
Prayag, Girish
8
Han, Heesup
7
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4
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Dixit, Saurabh Kumar
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Guchait, Priyanko
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Kim, Jong-Hyeong
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Kimes, Sheryl E.
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Law, Rob
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Lee, Timothy Jeonglyeol
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Lin, Ingrid Y.
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Line, Nathaniel D.
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Noone, Breffni M.
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Seo, Soobin
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International journal of hospitality management
2
Journal of travel and tourism marketing
1
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ECONIS (ZBW)
3
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1
The impact of the social servicescape, density, and restaurant type on perceptions of interpersonal service quality
Hanks, Lydia
;
Line, Nathaniel D.
;
Kim, Woo Gon
- In:
International journal of hospitality management
61
(
2017
),
pp. 35-44
Persistent link: https://www.econbiz.de/10011645925
Saved in:
2
Hedonic adaptation and satiation : understanding switching behavior in the restaurant industry
Line, Nathaniel D.
;
Hanks, Lydia
;
Kim, Woo Gon
- In:
International journal of hospitality management
52
(
2016
),
pp. 143-153
Persistent link: https://www.econbiz.de/10011442851
Saved in:
3
Effect of restaurant patrons' regret and disappointment on dissatisfaction and behavioral intention
Jang, Yoon Jung
;
Cho, Sun-bai
;
Kim, Woo Gon
- In:
Journal of travel and tourism marketing
30
(
2013
)
5/6
,
pp. 431-444
Persistent link: https://www.econbiz.de/10010199572
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