Effect of restaurant patrons' regret and disappointment on dissatisfaction and behavioral intention
Yoon Jung Jang; Sun-Bai Cho; Woo Gon Kim
| Year of publication: |
2013
|
|---|---|
| Authors: | Jang, Yoon Jung ; Cho, Sun-bai ; Kim, Woo Gon |
| Published in: |
Journal of travel and tourism marketing. - Binghamton, NY : Haworth Press, ISSN 1054-8408, ZDB-ID 1408990-7. - Vol. 30.2013, 5/6, p. 431-444
|
| Subject: | Regret | disappointment | dissatisfaction | behavioral intention | Gastronomie | Restaurant industry | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Verbrauchereinstellung | Consumer attitudes |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010199572