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~person:"Kim, Wansoo"
~subject:"Beziehungsmarketing"
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Beziehungsmarketing
Gastronomie
8
Restaurant industry
8
Relationship marketing
6
Customer satisfaction
4
Kundenzufriedenheit
4
USA
4
United States
4
Customer service
2
Kundenservice
2
Structural equation model
2
Strukturgleichungsmodell
2
Advertising effects
1
Anforderungsprofil
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Befragung
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Beschwerdemanagement
1
Brand management
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China
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Complaint management
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Consumer behaviour
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Customer value
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Dienstleistungsqualität
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Emotion
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Konsumentenverhalten
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Kundenwert
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Service quality
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Tourism employees
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6
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Kim, Wansoo
Han, Heesup
8
Hyun, Sunghyup Sean
8
Jang, Soocheong
6
Line, Nathaniel D.
5
Mattila, Anna S.
5
Ok, Chihyung
5
Ahn, Jiseon
4
Jin, Naehyun Paul
4
Kim, Eojina
4
Qu, Hailin
4
Chen, Annie Huiling
3
Ha, Jooyeon
3
Hwang, Jinsoo
3
Kim, Seongseop
3
Peng, Norman
3
Ryu, Kisang
3
Tang, Liang
3
Badu-Baiden, Frank
2
Barman, Panchanan
2
Bonn, Mark Andrew
2
Bowden, Jana
2
Canter, Deborah D.
2
Cho, Meehee
2
Dandis, Ala' Omar
2
Goh, Ben
2
Gong, Taeshik
2
Ham, Sunny
2
Hanks, Lydia
2
Hennig-Thurau, Thorsten
2
Huffman, Lynn
2
Im, Jinyoung
2
Jung, Hyo Sun
2
Kang, Juhee
2
Kim, Dae-Young
2
Kim, Hyun Jeong
2
Kim, Insin
2
Kim, Kyungmin
2
Kim, Peter Beomcheol
2
Kim, Sung-Bum
2
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
The service industries journal
2
International journal of hospitality management
1
Journal of travel and tourism marketing
1
Source
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ECONIS (ZBW)
6
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1
Moderating role of a priori customer-firm relationship in service recovery situations
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 59-82
Persistent link: https://www.econbiz.de/10009427710
Saved in:
2
Contingency variables for customer share of visits to full-service restaurant
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
International journal of hospitality management
29
(
2010
)
1
,
pp. 135-147
Persistent link: https://www.econbiz.de/10003964246
Saved in:
3
The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships
Kim, Wansoo
;
Ok, Chihyung
;
Gwinner, Kevin Patrick
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1139-1157
Persistent link: https://www.econbiz.de/10003996853
Saved in:
4
Customer orientation of service employees and rapport: influences on service-outcome variables in full-service restaurants
Kim, Wansoo
;
Ok, Chihyung
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
1
,
pp. 34-55
Persistent link: https://www.econbiz.de/10003968131
Saved in:
5
The effects of relational benefits on customers' perception of favorable inequity, affective commitment, and repurchase intention in full-service restaurants
Kim, Wansoo
;
Ok, Chihyung
- In:
Journal of hospitality & tourism research : JHTR ; the …
33
(
2009
)
2
,
pp. 227-244
Persistent link: https://www.econbiz.de/10003852939
Saved in:
6
Outcomes of relational benefits : restaurant customers' perspective
Han, Heesup
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
26
(
2009
)
8
,
pp. 820-835
Persistent link: https://www.econbiz.de/10003952670
Saved in:
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