//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Kim, Wansoo"
~subject:"Kundenzufriedenheit"
~subject:"Relationship marketing"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Gaststätte"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Kundenzufriedenheit
Relationship marketing
Gastronomie
8
Restaurant industry
8
Beziehungsmarketing
6
Customer satisfaction
4
USA
4
United States
4
Customer service
2
Kundenservice
2
Structural equation model
2
Strukturgleichungsmodell
2
Advertising effects
1
Anforderungsprofil
1
Befragung
1
Beschwerdemanagement
1
Brand management
1
China
1
Complaint management
1
Consumer behaviour
1
Customer value
1
Dienstleistungsqualität
1
Emotion
1
Führungskräfte
1
Interview
1
Konsumentenverhalten
1
Kundenwert
1
Managers
1
Markenführung
1
Occupational profile
1
Regression analysis
1
Regressionsanalyse
1
Service quality
1
Tourism employees
1
Tourismusberufe
1
Werbewirkung
1
more ...
less ...
Type of publication
All
Article
7
Type of publication (narrower categories)
All
Article in journal
7
Aufsatz in Zeitschrift
7
Language
All
English
7
Author
All
Kim, Wansoo
Jang, Soocheong
14
Han, Heesup
13
Hyun, Sunghyup Sean
9
Ryu, Kisang
9
Mattila, Anna S.
8
Line, Nathaniel D.
7
Ok, Chihyung
6
Prayag, Girish
6
Qu, Hailin
6
Ahn, Jiseon
4
Cho, Meehee
4
Ha, Jooyeon
4
Hanks, Lydia
4
Jin, Naehyun Paul
4
Kim, Eojina
4
Kim, Seongseop
4
Namkung, Young
4
Prybutok, Victor R.
4
Song, Hanqun
4
Ali, Faizan
3
Bonn, Mark Andrew
3
Canter, Deborah D.
3
Chen, Annie Huiling
3
Cheng, Ching-Chan
3
DiPietro, Robin B.
3
Huan, Tzung-cheng
3
Hwang, Jinsoo
3
Jung, Hyo Sun
3
Kim, Jong-Hyeong
3
Kim, Kyungmin
3
Kim, Woo Gon
3
Kimes, Sheryl E.
3
Law, Rob
3
Lee, Timothy Jeonglyeol
3
Lin, Ingrid Y.
3
Mathe, Kimberly
3
Noone, Breffni M.
3
Park, Soona
3
Peng, Norman
3
more ...
less ...
Published in...
All
The service industries journal
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
International journal of hospitality management
1
Journal of travel and tourism marketing
1
Source
All
ECONIS (ZBW)
7
Showing
1
-
7
of
7
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Moderating role of a priori customer-firm relationship in service recovery situations
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 59-82
Persistent link: https://www.econbiz.de/10009427710
Saved in:
2
Value-driven customer share of visits
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 37-58
Persistent link: https://www.econbiz.de/10009427715
Saved in:
3
Contingency variables for customer share of visits to full-service restaurant
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
International journal of hospitality management
29
(
2010
)
1
,
pp. 135-147
Persistent link: https://www.econbiz.de/10003964246
Saved in:
4
The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships
Kim, Wansoo
;
Ok, Chihyung
;
Gwinner, Kevin Patrick
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1139-1157
Persistent link: https://www.econbiz.de/10003996853
Saved in:
5
Customer orientation of service employees and rapport: influences on service-outcome variables in full-service restaurants
Kim, Wansoo
;
Ok, Chihyung
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
1
,
pp. 34-55
Persistent link: https://www.econbiz.de/10003968131
Saved in:
6
The effects of relational benefits on customers' perception of favorable inequity, affective commitment, and repurchase intention in full-service restaurants
Kim, Wansoo
;
Ok, Chihyung
- In:
Journal of hospitality & tourism research : JHTR ; the …
33
(
2009
)
2
,
pp. 227-244
Persistent link: https://www.econbiz.de/10003852939
Saved in:
7
Outcomes of relational benefits : restaurant customers' perspective
Han, Heesup
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
26
(
2009
)
8
,
pp. 820-835
Persistent link: https://www.econbiz.de/10003952670
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->