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Gesundheitsversorgung
27
Health care
27
Dienstleistungsqualität
14
Service quality
14
Gesundheitswesen
12
Health care system
12
Hospital
11
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11
healthcare
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service design
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1997-2004
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Cegarra Navarro, Juan Gabriel
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Erickson, G. Scott
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Mody, Makarand Amrish
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Rothberg, Helen N.
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Aksezer, Caglar S.
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Corus, Canan
1
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Gal, Tali
1
Ghosh Chowdhury, Tilottama
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European Conference on Knowledge Management <13, 2012, Cartagena>
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The service industries journal
NBER working paper series
270
Journal of health organization and management
206
Working paper / National Bureau of Economic Research, Inc.
202
NBER Working Paper
199
Journal of health economics
191
Health economics
167
Health care management review : HCM review
166
The European journal of health economics : HEPAC ; health economics in prevention and care
152
Health economics review
119
State of Health in the EU
115
Discussion paper series / IZA
113
Health care management science
105
European journal of operational research : EJOR
98
Management science : journal of the Institute for Operations Research and the Management Sciences
86
Technological forecasting & social change : an international journal
75
Health marketing quarterly
70
SpringerLink / Bücher
67
Socio-economic planning sciences : the international journal of public sector decision-making
66
Health affairs : at the intersection of health, health care, and policy
65
Working paper
65
World Bank E-Library Archive
63
Policy research working paper : WPS
59
International journal of health care finance and economics
57
Journal of business research : JBR
56
International journal of production research
53
Manufacturing & service operations management : M & SOM
53
The European journal of health economics
52
IZA Discussion Paper
50
Health care management science : a new journal serving the international health care management community
48
CESifo working papers
47
Applied economics
46
International journal of pharmaceutical and healthcare marketing : IJPHM
46
CHE research paper
45
Inquiry : a journal of health care organization, provision and financing
44
The TQM journal : the international review of organizational improvement
43
Journal of the Operational Research Society
41
Omega : the international journal of management science
39
Production and operations management : an international journal of the Production and Operations Management Society
38
Production and operations management : the flagship research journal of the Production and Operations Management Society
38
International journal of health economics and management
37
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ECONIS (ZBW)
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1
Hospitality as the bridge : advancing transformative service research towards human flourishing
Mody, Makarand Amrish
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 423-453
Persistent link: https://www.econbiz.de/10014321599
Saved in:
2
Patient participation : the impact of diagnosis and individual characteristics
Schramm, Mary E.
;
Ghosh Chowdhury, Tilottama
; …
- In:
The service industries journal
43
(
2023
)
13/14
,
pp. 989-1009
Persistent link: https://www.econbiz.de/10014338650
Saved in:
3
How satisfactory are empathetic care and robotic assistance in telemedicine services?
Saxena, Shilpi
;
Prashar, Anupama
- In:
The service industries journal
43
(
2023
)
11/12
,
pp. 827-853
Persistent link: https://www.econbiz.de/10014321627
Saved in:
4
Pre-service recovery : impact on customer satisfaction and acceptable waiting time
Qin, Jin
;
Xu, Fengqin
;
Wang, Rui
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 64-84
Persistent link: https://www.econbiz.de/10013540908
Saved in:
5
Transformative service research and service design : synergistic effects in healthcare
Anderson, Sidney
;
Alkire, Linda
;
Rayburn, Steven W.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 99-113
Persistent link: https://www.econbiz.de/10011848039
Saved in:
6
The influence of hospitable design and service on patient responses
Suess, Courtney
;
Mody, Makarand Amrish
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 127-147
Persistent link: https://www.econbiz.de/10011848050
Saved in:
7
Understanding hospital quality : the case of cumulative and balanced quality
Anderson, Sidney T.
;
Smith, J. S.
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 182-200
Persistent link: https://www.econbiz.de/10011848068
Saved in:
8
Healthcare and hospitality : intangible dynamics for evaluating industry sectors
Erickson, G. Scott
;
Rothberg, Helen N.
- In:
The service industries journal
37
(
2017
)
9/10
,
pp. 589-606
Persistent link: https://www.econbiz.de/10011717978
Saved in:
9
Encouraging male participation in cancer resource centers
El-Manstrly, Dahlia
;
Rosenbaum, Mark S.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 114-126
Persistent link: https://www.econbiz.de/10011848041
Saved in:
10
Rating healthcare services : consumer satisfaction vs. health system performance
Horodnic, Adrian V.
;
Apetrei, Andreea
;
Luca, …
- In:
The service industries journal
38
(
2018
)
13/14
,
pp. 974-994
Persistent link: https://www.econbiz.de/10011962031
Saved in:
11
Special double issue: hospitality, healthcare, and design
Rosenbaum, Mark S.
(
ed.
);
Verma, Rohit
(
ed.
); …
-
2018
Persistent link: https://www.econbiz.de/10011848016
Saved in:
12
Luxury patient experience (LPX) : review, conceptualization, and future research directions
Klaus, Philipp
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 87-98
Persistent link: https://www.econbiz.de/10011848030
Saved in:
13
A strategic approach to knowledge development and protection
Erickson, G. Scott
;
Rothberg, Helen N.
- In:
The service industries journal
33
(
2013
)
13/14
,
pp. 1402-1416
Persistent link: https://www.econbiz.de/10010205239
Saved in:
14
The mediating role of commitment in healthcare B2B marketing
Sohn, Yong Seok
;
Seung, Kenny Y.
;
Seo, Sang Yun
;
Kim, …
- In:
The service industries journal
33
(
2013
)
13/14
,
pp. 1381-1401
Persistent link: https://www.econbiz.de/10010205247
Saved in:
15
Middle managers' role in transferromg person-centered management and care
Béliveau, Julie
- In:
The service industries journal
33
(
2013
)
13/14
,
pp. 1345-1362
Persistent link: https://www.econbiz.de/10010205259
Saved in:
16
An intersectionality framework for transformative services research
Corus, Canan
;
Saatcioglu, Bige
- In:
The service industries journal
35
(
2015
)
7/8
,
pp. 415-429
Persistent link: https://www.econbiz.de/10011337120
Saved in:
17
Exchanging knowledge through healthcare manager placement in research teams
Bullock, Alison
;
Morris, Zoë Slote
;
Atwell, Christine
- In:
The service industries journal
33
(
2013
)
13/14
,
pp. 1363-1380
Persistent link: https://www.econbiz.de/10010205253
Saved in:
18
Interorganizational relationships and hospital financial performance : a resource-based perspective
Gloede, Tristan D.
;
Pulm, Jannis
;
Hammer, Antje
;
Ommen, …
- In:
The service industries journal
33
(
2013
)
13/14
,
pp. 1260-1274
Persistent link: https://www.econbiz.de/10010205344
Saved in:
19
Special double issue: Healthcare Services : including relevant articles from the 13th European Conference on Knowledge Management (2013)
Cegarra Navarro, Juan Gabriel
(
contributor
)
-
2013
Persistent link: https://www.econbiz.de/10010205393
Saved in:
20
Conceptual and mathematical model for quality improvement in health care
Živaljecić, Aleksandra
;
Mitrović, Živko
;
Petković, Maja
- In:
The service industries journal
33
(
2013
)
5
,
pp. 516-541
Persistent link: https://www.econbiz.de/10009757818
Saved in:
21
Improving the absorptive capacity through unlearning context : an empirical investigation in hospital-in-the-home units
Cepeda-Carrion, Gabriel
;
Cegarra Navarro, Juan Gabriel
; …
- In:
The service industries journal
32
(
2012
)
9
,
pp. 1551-1570
Persistent link: https://www.econbiz.de/10009580102
Saved in:
22
"Balanced scorecard" as an operation-level strategic planning tool for service innovation
Luo, Chih-ming Arthur
;
Chang, Hung-fan
;
Su, Chi-hung
- In:
The service industries journal
32
(
2012
)
12
,
pp. 1937-1956
Persistent link: https://www.econbiz.de/10009582155
Saved in:
23
Efficiency and quality in health services : a crucial link
Navarro-Espigares, José Luis
;
Torres, Elisa Hernández
- In:
The service industries journal
31
(
2011
)
3/4
,
pp. 385-403
Persistent link: https://www.econbiz.de/10008937446
Saved in:
24
Healthier for whom? : technological service improvement in the healthcare industry
Timmor, Yaron
;
Rymon, Talia
;
Gal, Tali
- In:
The service industries journal
31
(
2011
)
11/12
,
pp. 1725-1747
Persistent link: https://www.econbiz.de/10009298403
Saved in:
25
Reliability evaluation of healthcare services by assessing the technical efficiency
Aksezer, Caglar S.
- In:
The service industries journal
31
(
2011
)
13/14
,
pp. 2309-2319
Persistent link: https://www.econbiz.de/10009298991
Saved in:
26
Assessing primary healthcare services quality in Spain : managers vs. Patients perceptions
Miranda, Francisco J.
;
Chamorro, Antonio
;
Murillo, Luis R.
- In:
The service industries journal
30
(
2010
)
13/14
,
pp. 2137-2149
Persistent link: https://www.econbiz.de/10008809599
Saved in:
27
Treating threats : the ethical dilemmas of treating threatening patients
Lemmergaard, Jeanette
;
Muhr, Sara Louise
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 35-45
Persistent link: https://www.econbiz.de/10003849566
Saved in:
28
An integrative model of customers' perceptions of health care services in Taiwan
Wu, Hsiu-lan
;
Liu, Chang-yung
;
Hsu, Wen-hsin
- In:
The service industries journal
28
(
2008
)
9/10
,
pp. 1307-1319
Persistent link: https://www.econbiz.de/10003802395
Saved in:
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