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isPartOf:"The journal of services marketing"
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Search: subject_exact:"Hotel industry"
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Hotel industry
13
Hotellerie
13
Customer satisfaction
5
Dienstleistungsqualität
5
Kundenzufriedenheit
5
Service quality
5
Consumer behaviour
4
Konsumentenverhalten
4
Beschwerdemanagement
2
Beziehungsmarketing
2
Brand image
2
Complaint management
2
Emotion
2
Environmental management
2
Franchising
2
Gerechtigkeit
2
Justice
2
Markenimage
2
Mobile communications
2
Mobilkommunikation
2
Relationship marketing
2
Thailand
2
USA
2
Umweltmanagement
2
United States
2
Benutzerfreundlichkeit
1
Brand
1
Brand management
1
Brand preference
1
CSR performance
1
Cognition
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Cognitive empathy
1
Contingency valuation method
1
Corporate Social Responsibility
1
Corporate social responsibility
1
Customer equity
1
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Altinay, Levent
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Brookes, Maureen
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Wong, IpKin Anthony
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1
Chu, Rongwei
1
Countryman, Cary C.
1
Giannelloni, J.-L.
1
Harrington, Robert J.
1
Kimpakorn, Narumon
1
Kistner, Leonard J.
1
Liu, Matthew Tingchi
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Noone, Breffni M.
1
Ottenbacher, Michael C.
1
O’Neill, Martin Anthony
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Palmer, Adrian A.
1
Park, Oun-Joung
1
Patterson, Paul G.
1
Phelan, Kelly Virginia
1
Prasongsukarn, Kriengsin
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Ramanathan, Ramakrishnan
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Ramanathan, Usha
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Riscinto-Kozub, Kristen Ann
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Robinot, E.
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Rosenbaum, Mark
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Ryu, Jong-Hyun
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Shi, Guicheng
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The journal of services marketing
International journal of hospitality management
900
International journal of contemporary hospitality management
335
Tourism management : research, policies, practice
273
Journal of hospitality marketing & management
199
Tourism economics : the business and finance of tourism and recreation
168
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
115
Journal of travel and tourism marketing
109
Tourism management perspectives : TMP
99
Journal of hospitality and tourism insights
75
Journal of revenue and pricing management
71
The service industries journal
69
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
62
Tourism and hospitality research : the surrey quarterly review
54
The Cornell hospitality quarterly
47
Journal of business research : JBR
45
Tourism analysis : an interdisciplinary tourism & hospitality journal
45
Hospitality Development : Hotelprojekte erfolgreich planen und umsetzen
36
Tourism and hospitality research : THR
36
Handbuch Hospitality Management : Managementkonzepte, Wettbewerbskontext, Unternehmenspraxis
32
International Journal of Contemporary Hospitality Management
32
The real estate finance journal
29
The Cornell School of hotel administration handbook of applied hospitality strategy
28
Journal of vacation marketing : an international journal
26
Management in der Hotellerie und Gastronomie : betriebswirtschaftliche Grundlagen
26
Cornell hospitality quarterly : CQ
25
Service business
25
Economic research
24
International journal of revenue management : IJRM
23
Tourism review : the official journal of the AIEST
22
Administrative Sciences : open access journal
21
The journal of hospitality financial management : journal of the Association of Hospitality Financial Management Educators
21
Enlightening tourism : ET ; a pathmaking journal
20
Journal of retailing and consumer services
20
Global business and finance review
19
Hospitality Controlling : erfolgreiche Konzepte für die Hotellerie
19
International journal of leisure and tourism marketing : IJLTM
19
Journal of vacation marketing
17
Worldwide Hospitality and Tourism Themes
17
Hotel Real Estate Management : Grundlagen, Spezialbereiche, Fallbeispiele
16
Information technology & tourism
15
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ECONIS (ZBW)
13
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1
Influence of empathy on hotel guests' emotional service experience
Umasuthan, Hamsanandini
;
Park, Oun-Joung
;
Ryu, Jong-Hyun
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 618-635
Persistent link: https://www.econbiz.de/10011801636
Saved in:
2
Green marketing programs as strategic initiatives in hospitality
Rosenbaum, Mark
;
Wong, IpKin Anthony
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 81-92
Persistent link: https://www.econbiz.de/10011343393
Saved in:
3
Emotional antecedents and outcomes of service recovery : an exploratory study in the luxury hotel industry
Riscinto-Kozub, Kristen Ann
;
O’Neill, Martin Anthony
; …
- In:
The journal of services marketing
28
(
2014
)
3
,
pp. 233-243
Persistent link: https://www.econbiz.de/10010391426
Saved in:
4
The impact of corporate social responsibility (CSR) performance and perceived brand quality on customer-based brand preference
Liu, Matthew Tingchi
;
Wong, IpKin Anthony
;
Shi, Guicheng
; …
- In:
The journal of services marketing
28
(
2014
)
3
,
pp. 181-194
Persistent link: https://www.econbiz.de/10010391437
Saved in:
5
Investigating the impact of resource capabilities on customer loyalty : a structural equation approach for the UK hotels using online ratings
Ramanathan, Usha
;
Ramanathan, Ramakrishnan
- In:
The journal of services marketing
27
(
2013
)
5
,
pp. 404-415
Persistent link: https://www.econbiz.de/10010127928
Saved in:
6
Overcompensating for severe service failure : perceived fairness and effect on negative word-of-mouth intent
Noone, Breffni M.
- In:
The journal of services marketing
26
(
2012
)
5
,
pp. 342-351
Persistent link: https://www.econbiz.de/10009629143
Saved in:
7
An extended service recovery model : the moderating impact of temporal sequence of events
Prasongsukarn, Kriengsin
;
Patterson, Paul G.
- In:
The journal of services marketing
26
(
2012
)
7
,
pp. 510-520
Persistent link: https://www.econbiz.de/10009672300
Saved in:
8
Factors influencing relationship development in franchise partnerships
Altinay, Levent
;
Brookes, Maureen
- In:
The journal of services marketing
26
(
2012
)
4
,
pp. 278-292
Persistent link: https://www.econbiz.de/10009581904
Saved in:
9
Franchise partner selection : perspectives of franchisors and franchisees
Brookes, Maureen
;
Altinay, Levent
- In:
The journal of services marketing
25
(
2011
)
5
,
pp. 336-348
Persistent link: https://www.econbiz.de/10009272252
Saved in:
10
To book or not to book : the role of hotel web site heuristics
Phelan, Kelly Virginia
;
Christodoulidou, Natasa
; …
- In:
The journal of services marketing
25
(
2011
)
2
,
pp. 134-148
Persistent link: https://www.econbiz.de/10009230978
Saved in:
11
Strategies for achieving success for innovative versus incremental new services
Ottenbacher, Michael C.
;
Harrington, Robert J.
- In:
The journal of services marketing
24
(
2010
)
1
,
pp. 3-15
Persistent link: https://www.econbiz.de/10003953398
Saved in:
12
Do hotels' "green" attributes contribute to customer satisfaction?
Robinot, E.
;
Giannelloni, J.-L.
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 157-169
Persistent link: https://www.econbiz.de/10003990885
Saved in:
13
Service brand equity and employee brand commitment
Kimpakorn, Narumon
;
Tocquer, Gerard
- In:
The journal of services marketing
24
(
2010
)
5
,
pp. 378-388
Persistent link: https://www.econbiz.de/10008653367
Saved in:
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