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person:"Ro, Heejung"
~person:"Guchait, Priyanko"
~person:"Zhao, Xinyuan"
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Search: subject_exact:"Hotel- und Gaststättengewerbe"
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Gastgewerbe
19
Hospitality industry
19
Beschwerdemanagement
4
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4
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4
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4
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4
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Ro, Heejung
Guchait, Priyanko
Zhao, Xinyuan
Köseoglu, Mehmet Ali
26
Okumus, Fevzi
23
Law, Chun Hung Roberts
21
Lee, Seoki
20
Gursoy, Dogan
14
Baum, Tom
13
Singal, Manisha
13
Chen, Joseph
12
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12
Pizam, Abraham
12
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12
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11
Buhalis, Dimitrios
11
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11
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11
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10
Sigala, Marianna
10
Law, Rob
9
Woodside, Arch G.
9
Han, Heesup
8
Jang, Soocheong
8
Mariani, Marcello M.
8
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8
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8
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7
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7
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7
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7
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7
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7
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Taheri, Babak
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International journal of hospitality management
10
International journal of contemporary hospitality management
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Service business
2
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ECONIS (ZBW)
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1
21st century leadership research in hospitality management : a state-of-the-art systematic literature review
Guchait, Priyanko
;
Peyton, Taylor
;
Madera, Juan M.
;
Gip, Huy
- In:
International journal of contemporary hospitality management
35
(
2023
)
12
,
pp. 4259-4296
Persistent link: https://www.econbiz.de/10014430109
Saved in:
2
Special issue: the past, present, and future of hospitality research
Guchait, Priyanko
(
ed.
);
Ann, Saehya
(
ed.
)
-
2022
Persistent link: https://www.econbiz.de/10013412758
Saved in:
3
Hospitality aesthetic labor management : consumers' and prospective employees' perspectives of hospitality brands
Wu, Luorong
;
King, Ceridwyn A.
;
Lu, Lu
;
Guchait, Priyanko
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241859
Saved in:
4
Effectiveness of error management training in the hospitality industry : impact on perceived fairness and service recovery performance
Yao, Sheng
;
Wang, Xingyu
;
Yu, Heyao
;
Guchait, Priyanko
- In:
International journal of hospitality management
79
(
2019
),
pp. 78-88
Persistent link: https://www.econbiz.de/10012012973
Saved in:
5
Ranking hospitality and tourism journals
Law, Chun Hung Roberts
;
Chan, Irene Cheng Chu
;
Zhao, Xinyuan
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
5
,
pp. 754-761
Persistent link: https://www.econbiz.de/10012053342
Saved in:
6
Can error management culture increase work engagement in hotels? : the moderating role of gender
Guchait, Priyanko
;
Zhao, Xinyuan
;
Madera, Juan
;
Hua, Nan
; …
- In:
Service business
12
(
2018
)
4
,
pp. 757-778
Persistent link: https://www.econbiz.de/10011919764
Saved in:
7
Strategic human resources management research in hospitality and tourism : a review of current literature and suggestions for the future
Madera, Juan M.
;
Dawson, Mary
;
Guchait, Priyanko
; …
- In:
International journal of contemporary hospitality management
29
(
2017
)
1
,
pp. 48-67
Persistent link: https://www.econbiz.de/10011611087
Saved in:
8
When customers want to become frontline employees : an exploratory study of decision factors and motivation types
Wang, Chen-Ya
;
Guchait, Priyanko
;
Chiang, Cheng-Hsin
; …
- In:
Service business
11
(
2017
)
4
,
pp. 871-900
Persistent link: https://www.econbiz.de/10011915017
Saved in:
9
Work-family studies in the tourism and hospitality contexts
Zhao, Xinyuan
- In:
International journal of contemporary hospitality management
28
(
2016
)
11
,
pp. 2422-2445
Persistent link: https://www.econbiz.de/10011641530
Saved in:
10
How does social capital influence the hospitality firm's financial performance? : the moderating role of entrepreneurial activities
Dai, Weiqi
;
Mao, Zhenxing
;
Zhao, Xinyuan
;
Mattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 42-55
Persistent link: https://www.econbiz.de/10011413942
Saved in:
11
Guest editorial: Ethical and sustainable practices in the hospitality and tourism industry in China
Liu, Jingyan
;
Xie, Lishan
;
Zhao, Xinyuan
- In:
International journal of contemporary hospitality management
26
(
2014
)
6
,
pp. 831-832
Persistent link: https://www.econbiz.de/10010418112
Saved in:
12
Video interviewing : a potential selection tool for hospitality managers ; a study to understand applicant perspective
Guchait, Priyanko
;
Ruetzler, Tanya
;
Taylor, Jim
;
Toldi, …
- In:
International journal of hospitality management
36
(
2014
),
pp. 90-100
Persistent link: https://www.econbiz.de/10010239327
Saved in:
13
Service recovery evaluations : GLBT versus hetero customers
Ro, Heejung
;
Choi, Youngsoo
;
Olson, Eric
- In:
International journal of hospitality management
33
(
2013
),
pp. 366-375
Persistent link: https://www.econbiz.de/10009746343
Saved in:
14
Examining the spillover effect of frontline employees' work-family conflict on their affective work attitudes and customer satisfaction
Zhao, Xinyuan
;
Mattila, Anna S.
- In:
International journal of hospitality management
33
(
2013
),
pp. 310-315
Persistent link: https://www.econbiz.de/10009746354
Saved in:
15
The relationship of chronic regulatory focus to work–family conflict and job satisfaction
Zhao, Xinyuan
;
Namasivayam, Karthik
- In:
International journal of hospitality management
31
(
2012
)
2
,
pp. 458-467
Persistent link: https://www.econbiz.de/10009503296
Saved in:
16
Customer opportunistic complaints management : a critical incident approach
Ro, Heejung
;
Wong, June
- In:
International journal of hospitality management
31
(
2012
)
2
,
pp. 419-427
Persistent link: https://www.econbiz.de/10009503300
Saved in:
17
Moderator and mediator effects in hospitality research
Ro, Heejung
- In:
International journal of hospitality management
31
(
2012
)
3
,
pp. 952-961
Persistent link: https://www.econbiz.de/10009544269
Saved in:
18
Employees intent to leave : a comparison of determinants of intent to leave versus intent to stay
Cho, Seonghee
;
Johanson, Misty M.
;
Guchait, Priyanko
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 374-381
Persistent link: https://www.econbiz.de/10003855813
Saved in:
19
Discrete negative emotions and customer dissatisfaction responses in a casual restaurant setting
Mattila, Anna S.
;
Ro, Heejung
- In:
Journal of hospitality & tourism research : JHTR ; the …
32
(
2008
)
1
,
pp. 89-107
Persistent link: https://www.econbiz.de/10003661362
Saved in:
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