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~subject:"Mobile communications"
~subject:"Service quality"
~isPartOf:"International journal of quality and service sciences"
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Mobile communications
Service quality
Dienstleistungsqualität
2
Telecommunications industry
2
Telekommunikationssektor
2
Apology
1
Assessment
1
Availability
1
Beschwerdemanagement
1
Beziehungsmarketing
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Complaint management
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Consumer behaviour
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Customer satisfaction
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Customer service
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Customers satisfaction
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Dienstleistungssektor
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Explanation
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Internet
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Internet service provider
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Konsumentenverhalten
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Kundenservice
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Kundenzufriedenheit
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Price
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Quality
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Relationship marketing
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Repurchase intention
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Service
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Service failure
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Service industry
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Telecommunications
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Telekommunikation
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Arun Kumar Tarofder
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Azam, S. M. Ferdous
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Jankalova, Miriam
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Nikhashemi, Seyed Rajab
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Selvantharan, Prashantini
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International journal of quality and service sciences
Telecommunications policy : the international journal of digital economy, data sciences and new media
30
Journal of retailing and consumer services
8
Information economics and policy : IEP
7
Services marketing quarterly
7
Detecon-Management-Report / Deutsche Ausgabe : DMR ; das Magazin für Management und Technologie
5
International journal of quality & reliability management
5
Journal of management research
4
Telematics and informatics : an interdisciplinary journal on the social impacts of new technologies
4
African journal of business and economic research : AJBER
3
Applied economics
3
ESMT Working Paper
3
Electronic commerce research and applications
3
GITAM journal of management : a quarterly publication of GITAM Institute of Management
3
Global business review
3
International journal of business innovation and research
3
International journal of industrial organization
3
International journal of management and network economics : IJMNE
3
International journal of technology management : IJTM
3
Journal of regulatory economics
3
Mobilfunk zwischen Wettbewerb und Regulierung
3
Technological forecasting & social change : an international journal
3
The TQM journal : the international review of organizational improvement
3
Amfiteatru economic : an economic and business research periodical
2
Business analyst : a refereed journal of Shri Ram College of Commerce
2
CESifo working papers
2
Customer Experience : Forum Dienstleistungsmanagement
2
DICE discussion paper
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Discussion paper / Centre for Economic Policy Research
2
E-marketing ; Vol. 1
2
ESMT working paper
2
Harvard-Business-Manager : das Wissen der Besten
2
IIMB management review
2
Information systems research : ISR
2
International journal of Indian culture and business management
2
International journal of business excellence
2
International journal of management and decision making : IJMDM
2
Involving customers in new service development
2
Journal of direct, data and digital marketing practice : the international journal of the Institute of Direct Marketing
2
Journal of economics and business research
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The mediating influence of service failure explanation on customer repurchase intention through customers satisfaction
Arun Kumar Tarofder
;
Nikhashemi, Seyed Rajab
;
Azam, S. …
- In:
International journal of quality and service sciences
8
(
2016
)
4
,
pp. 516-535
Persistent link: https://www.econbiz.de/10011641344
Saved in:
2
Assessment of the telephone service provision
Jankalova, Miriam
- In:
International journal of quality and service sciences
8
(
2016
)
1
,
pp. 72-87
Persistent link: https://www.econbiz.de/10011558934
Saved in:
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