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~person:"Prybutok, Victor R."
~subject:"Qualitätsmanagement"
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Qualitätsmanagement
Dienstleistungsqualität
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Prybutok, Victor R.
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International journal of services and standards
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Quantitative comparison of service quality and recoverability measures
Qin, Hong
;
Prybutok, Victor R.
;
Zhou, Jun
- In:
International journal of services and standards
7
(
2011
)
2
,
pp. 138-154
Persistent link: https://www.econbiz.de/10009389323
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