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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Value creation"
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Value creation
Beziehungsmarketing
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Dienstleistungsqualität
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Häusliche Pflege
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Adapted customer relationship management implementation framework : facilitating value creation in nursing homes
Gulliver, Stephen R.
;
Joshi, Uday B.
;
Michell, Vaughan
- In:
Total quality management & business excellence : an …
24
(
2013
)
9
,
pp. 991-1003
Persistent link: https://www.econbiz.de/10009793767
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