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~subject:"Bank"
~subject:"Dienstleistungsqualität"
~type_genre:"Aufsatz in Zeitschrift"
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Bank
Dienstleistungsqualität
Internal services
149
Interne Dienstleistung
149
Business services
60
Unternehmensdienstleistung
60
Deutschland
22
Germany
22
Human Resource Management
19
Personalmanagement
19
Outsourcing
17
Service quality
17
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15
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14
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Controlling
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10
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10
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Organisatorischer Wandel
9
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shared services
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Dienstleistung
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Organisationsstruktur
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Dienstleistungsmanagement
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Großbritannien
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Kundenzufriedenheit
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Multinationales Unternehmen
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
2
Banking and information technology : BIT ; a strategic report for top management
1
Global journal of business research : GJBR
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of logistics : research and applications
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of services and operations management
1
International journal of services and standards
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of purchasing and supply management
1
Journal of service research : JSR
1
Journal of targeting, measurement and analysis for marketing
1
Production and operations management : the flagship research journal of the Production and Operations Management Society
1
Qualitative research in accounting & management : QRAM
1
Service business
1
The service industries journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism management : research, policies, practice
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ECONIS (ZBW)
19
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1
Managing internal service quality in hotels : determinants and implications
Wu, Xiaoyi
;
Wang, Jie
;
Ling, Qian
- In:
Tourism management : research, policies, practice
86
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012595653
Saved in:
2
Multi-stakeholders' assessment of bike sharing service quality based on DEMATEL-VIKOR method
Ma, Fei
;
Shi, Wenjing
;
Yuen, Kum Fai
;
Sun, Qipeng
;
Guo, …
- In:
International journal of logistics : research and …
22
(
2019
)
5
,
pp. 449-472
Persistent link: https://www.econbiz.de/10012203866
Saved in:
3
The impact of internal service quality on preventable adverse events in hospitals
Zheng, Sarah
;
Tucker, Anita L.
;
Ren, Z. Justin
; …
- In:
Production and operations management : the flagship …
27
(
2018
)
12
,
pp. 2201-2212
Persistent link: https://www.econbiz.de/10011970057
Saved in:
4
Measuring internal service quality in business schools
Joshi, Pradeep
;
Chadha, Suresh Kumar
- In:
International journal of services and standards
11
(
2016
)
4
,
pp. 357-379
Persistent link: https://www.econbiz.de/10011687362
Saved in:
5
Exploring the zone of tolerance for internal customers in IT-enabled call centers
Hsieh, J. J. Po-an
;
Sharma, Piyush
;
Rai, Arun
; …
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 277-294
Persistent link: https://www.econbiz.de/10009782145
Saved in:
6
Customer contact employees' commitment to extra-role customer service : the effect of internal service quality perception
Choi, Sunmee
;
Baek, Jihyun
;
Kang, Hayoung
- In:
Journal of global scholars of marketing science : …
23
(
2013
)
2
,
pp. 144-158
Persistent link: https://www.econbiz.de/10010406149
Saved in:
7
Mitigating risks in a shared service relationship : the case of a Malaysian bank
Rozita Amiruddin
;
Aman, Aini
;
Auzair, Sofiah Md
; …
- In:
Qualitative research in accounting & management : QRAM
10
(
2013
)
1
,
pp. 78-93
Persistent link: https://www.econbiz.de/10009730522
Saved in:
8
An extension of internal service quality concept : lesson from the best low-cost carrier in the six regions of the world
Fernando, Yudi
;
Norizan Mat Saad
;
Mahmod Sabri Haron
- In:
International journal of services and operations management
11
(
2012
)
1
,
pp. 13-34
Persistent link: https://www.econbiz.de/10009427084
Saved in:
9
Internal service quality within the different Chinese subcultures : a comparison between Taiwan, China, and Singapore
Jeng, Don Jyh-Fu
;
Kuo, Sky Fang-wen
- In:
Service business
6
(
2012
)
4
,
pp. 425-458
Persistent link: https://www.econbiz.de/10009663625
Saved in:
10
Internal service quality and job satisfaction synergies for performance improvement : some evidence from a B2B environment
Pantouvakis, Angelos
- In:
Journal of targeting, measurement and analysis for marketing
19
(
2011
)
1
,
pp. 11-22
Persistent link: https://www.econbiz.de/10009233567
Saved in:
11
Perceptions of management accounting services
Walker, Kenton B.
;
Fleischman, Gary M.
;
Johnson, Eric N.
- In:
Global journal of business research : GJBR
5
(
2011
)
1
,
pp. 111-123
Persistent link: https://www.econbiz.de/10008810495
Saved in:
12
Integrating internal customer orientation, internal service quality, and customer orientation in the banking sector : an empirical study
Anosike, Uchenna Paschal
;
Eid, Riyad
- In:
The service industries journal
31
(
2011
)
13/14
,
pp. 2487-2505
Persistent link: https://www.econbiz.de/10009299647
Saved in:
13
Interne Serviceorientierung zur Schaffung von Wert für den internen Kunden
Georgi, Dominik
- In:
Die Unternehmung : Swiss journal of business research …
64
(
2010
)
1
,
pp. 10-25
Persistent link: https://www.econbiz.de/10003955166
Saved in:
14
Die organisatorische Gestaltung interner Dienstleistungen durch Serviceorientierte Unternehmensstrukturen
Haller, Sabine
;
Klinski, Sebastian von
- In:
Die Unternehmung : Swiss journal of business research …
64
(
2010
)
1
,
pp. 26-42
Persistent link: https://www.econbiz.de/10003955172
Saved in:
15
Examining the relationship between internal service quality aand its dimensions, and internal customer satisfaction
Jun, Minjoon
;
Cai, Shaohan
- In:
Total quality management & business excellence : an …
21
(
2010
)
1/2
,
pp. 205-223
Persistent link: https://www.econbiz.de/10003957191
Saved in:
16
Measuring internal service quality : comparing the gap-based and perceptions-only approaches
Brandon-Jones, Alistair
;
Silvestro, Rhian
- In:
International journal of operations & production …
30
(
2010
)
12
,
pp. 1291-1318
Persistent link: https://www.econbiz.de/10008823685
Saved in:
17
A gap model of purchasing's internal service quality : concept, case study and internal survey
Large, Rudolf
;
König, Tatjana
- In:
Journal of purchasing and supply management
15
(
2009
)
1
,
pp. 24-32
Persistent link: https://www.econbiz.de/10003824898
Saved in:
18
Understanding the consequences of information systems service quality on IS service reuse
Kettinger, William J.
;
Park, Sung-hee Sunny
;
Smith, …
- In:
Information & management : the internat. journal of …
46
(
2009
)
6
,
pp. 335-341
Persistent link: https://www.econbiz.de/10003876657
Saved in:
19
Optimierung vor Implementierung
Mühlbauer, Karl
- In:
Banking and information technology : BIT ; a strategic …
9
(
2008
)
3
,
pp. 24-41
Persistent link: https://www.econbiz.de/10003759258
Saved in:
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