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Electronic Banking
35
Electronic banking
35
Consumer behaviour
24
Konsumentenverhalten
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Innovation adoption
9
Innovationsakzeptanz
9
Beziehungsmarketing
8
Relationship marketing
8
Confidence
4
Customer satisfaction
4
Dienstleistungsqualität
4
Innovation diffusion
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Innovationsdiffusion
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Kundenzufriedenheit
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Personal banking
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Privatkundengeschäft
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Service quality
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Vertrauen
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Bank
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Bank marketing
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Bankmarketing
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Digitalisierung
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Digitization
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Finland
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Finnland
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Großbritannien
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Internet banking
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Mobile banking
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Mobile phone
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Mobilkommunikation
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Harrison, Tina
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Al-Shuridah, Obaid
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Gehling, Robert
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Journal of financial services marketing : JFSM
The international journal of bank marketing : IJBM
63
International journal of electronic finance : IJEF
61
Journal of payments strategy & systems
48
Journal of digital banking
43
International journal of business information systems : IJBIS
34
Die Bank
32
International journal of bank marketing
32
International Journal of Electronic Finance
31
Journal of financial services marketing
27
NBER working paper series
21
SpringerLink / Bücher
20
Bank-Archiv : Zeitschrift für das gesamte Bank- und Börsenwesen : journal of banking and financial research
19
Journal of retailing and consumer services
19
Journal of business research : JBR
18
Journal of banking & finance
17
The IUP journal of bank management : IJBM
17
AGDI working paper
15
International Journal of Bank Marketing
15
International Journal of Financial Services Management
15
International journal of e-business research : an official publication of the Information Resources Management Association
15
Working paper / National Bureau of Economic Research, Inc.
15
Journal of Asian finance, economics and business : JAFEB
14
The service industries journal
14
Online banking security measures and data protection
13
Aspekte der Digitalisierung in Banken
12
Cogent business & management
12
Finance India : the quarterly journal of Indian Institute of Finance
12
Finance research letters
12
Global business review
12
International journal of economics and finance
12
International journal of economics and financial issues : IJEFI
12
NBER Working Paper
12
Springer eBook Collection
12
Technological forecasting & social change : an international journal
12
Banking and information technology : BIT ; a strategic report for top management
11
Financial innovation : FIN
11
Gabler Edition Wissenschaft
11
International journal of business innovation and research
11
International journal of services and operations management
11
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ECONIS (ZBW)
35
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1
What factors drive the adoption of digital banking? : an empirical study from the perspective of Omani retail banking
Ananda, S.
;
Devesh, Sonal
;
Al Lawati, Anis Moosa
- In:
Journal of financial services marketing : JFSM
25
(
2020
)
1/2
,
pp. 14-24
Persistent link: https://www.econbiz.de/10012298249
Saved in:
2
Understanding the intention to use mobile banking by existing online banking customers : an empirical study
Singh, Sindhu
;
Srivastava, R. K.
- In:
Journal of financial services marketing : JFSM
25
(
2020
)
3/4
,
pp. 86-96
Persistent link: https://www.econbiz.de/10012382194
Saved in:
3
Exploring customer's mobile banking experiences and expectations among generations X, Y and Z
Shams, Ghazal
;
Rehman, Mohsin Abdur
;
Samad, Sarminah
; …
- In:
Journal of financial services marketing : JFSM
25
(
2020
)
1/2
,
pp. 1-13
Persistent link: https://www.econbiz.de/10012298246
Saved in:
4
Measuring service fairness and its impact on service quality and satisfaction : a study of Indian banking services
Bhatt, Kedar
- In:
Journal of financial services marketing : JFSM
25
(
2020
)
1/2
,
pp. 35-44
Persistent link: https://www.econbiz.de/10012298253
Saved in:
5
Consumer adoption of internet banking in Jordan : examining the role of hedonic motivation, habit, self-efficacy and trust
Alalwan, Ali A.
;
Dwivedi, Yogesh Kumar
;
Rana, Nripendra P.
- In:
Journal of financial services marketing : JFSM
20
(
2015
)
2
,
pp. 145-157
Persistent link: https://www.econbiz.de/10011480255
Saved in:
6
Towards a better understanding of mobile banking : the impact of customer experience on trust and commitment
Rajaobelina, Lova
;
Brun, Isabelle
;
Tep, Sandrine Prom
; …
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 141-152
Persistent link: https://www.econbiz.de/10011975268
Saved in:
7
Online banking services : a meta-analytic review and assessment of the impact of antecedents and consequents on satisfaction
Santini, Fernando de Oliveira
;
Ladeira, Wagner Junior
; …
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 168-178
Persistent link: https://www.econbiz.de/10011975274
Saved in:
8
Internet shopping and internet banking in sequence : an explanatory case study
Patsiotis, Athanasios G.
;
Webber, Don J.
;
Hughes, Tim
- In:
Journal of financial services marketing : JFSM
18
(
2013
)
4
,
pp. 285-300
Persistent link: https://www.econbiz.de/10010230022
Saved in:
9
Effect of inherent innovativeness and consumer readiness on attitudes to mobile banking
Frimpong, Kwabena
;
Al-Shuridah, Obaid
;
Wilson, Alan M.
; …
- In:
Journal of financial services marketing : JFSM
22
(
2017
)
4
,
pp. 187-201
Persistent link: https://www.econbiz.de/10011815915
Saved in:
10
Customers' dissatisfaction with banking channels and their intention to leave banks : the moderating effect of trust and trusting beliefs
Kabadayi, Sertan
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
3
,
pp. 194-208
Persistent link: https://www.econbiz.de/10011554775
Saved in:
11
Continuous mobile banking usage and relationship commitment : a multi-country assessment
Shaikh, Aijaz A.
;
Karjaluoto, Heikki
;
Chinje, Nathalie …
- In:
Journal of financial services marketing : JFSM
20
(
2015
)
3
,
pp. 208-219
Persistent link: https://www.econbiz.de/10011480290
Saved in:
12
Online banking adoption : we should know better 20 years on
Waite, Kathryn
;
Harrison, Tina
- In:
Journal of financial services marketing : JFSM
20
(
2015
)
4
,
pp. 258-272
Persistent link: https://www.econbiz.de/10011480864
Saved in:
13
Banking the unbanked in rural southwest Nigeria . showcasing mobile phones as mobile banks among farming housebolds
Oluwatayo, Isaac Busayo
- In:
Journal of financial services marketing : JFSM
18
(
2013
)
1
,
pp. 65-73
Persistent link: https://www.econbiz.de/10010205381
Saved in:
14
A literature review of theoretical models of Internet banking adoption at the individual level
Yousafzai, Shumaila Y.
- In:
Journal of financial services marketing : JFSM
17
(
2012/13
)
3
,
pp. 215-226
Persistent link: https://www.econbiz.de/10009664917
Saved in:
15
Exploring bank website expectations across two task scenarios
Waite, Kathryn
;
Harrison, Tina
;
Hunter, Gary L.
- In:
Journal of financial services marketing : JFSM
16
(
2011/12
)
1
,
pp. 76-85
Persistent link: https://www.econbiz.de/10009161428
Saved in:
16
An examination of the factors influencing Yemeni Bank users' behavioural intention to use internet banking services
Saleh Zolait, Ali Hussein
- In:
Journal of financial services marketing : JFSM
15
(
2010/11
)
1
,
pp. 76-94
Persistent link: https://www.econbiz.de/10009562574
Saved in:
17
Online banking in India : an approach to establish CRM
Khare, Arpita
- In:
Journal of financial services marketing : JFSM
15
(
2010/11
)
2
,
pp. 176-188
Persistent link: https://www.econbiz.de/10009563152
Saved in:
18
The impact of the internet upon bank marketing
Proença, João F.
;
Martins Silva, Marta
;
Fernandes, Teresa
- In:
Journal of financial services marketing : JFSM
15
(
2010/11
)
2
,
pp. 160-175
Persistent link: https://www.econbiz.de/10009563153
Saved in:
19
Exploring the adoption of a service innovation : a study of Internet banking adopters and non-adopters
Ozdemir, Sena
;
Trott, Paul
- In:
Journal of financial services marketing : JFSM
13
(
2008/09
)
4
,
pp. 284-299
Persistent link: https://www.econbiz.de/10003820579
Saved in:
20
Rethinking models of technology adoption for Internet banking : the role of website features
Alhudaithy, Abdullatif I.
;
Kitchen, Philip J.
- In:
Journal of financial services marketing : JFSM
14
(
2009/10
)
1
,
pp. 56-69
Persistent link: https://www.econbiz.de/10003903424
Saved in:
21
Promotional messages in multichannel banking : attractive or annoying?
Sunikka, Anne
;
Bragge, Johanna
- In:
Journal of financial services marketing : JFSM
14
(
2009/10
)
3
,
pp. 245-263
Persistent link: https://www.econbiz.de/10003916782
Saved in:
22
Does trust in the bank build trust in its technology-based channels?
Dimitriadis, Sergios
;
Kyrezis, Nikolaos
- In:
Journal of financial services marketing : JFSM
13
(
2008/09
)
1
,
pp. 28-38
Persistent link: https://www.econbiz.de/10003806429
Saved in:
23
Using the extended innovation attributes framework and consumer personal characteristics as predictors of internet banking adoption
Gounaris, Spiros P.
;
Koritos, Christos D.
- In:
Journal of financial services marketing : JFSM
13
(
2008/09
)
1
,
pp. 39-51
Persistent link: https://www.econbiz.de/10003806431
Saved in:
24
The adoption of internet banking : an institutional theory perspective
Shi, Weihua
;
Shambare, Narcissus
;
Wang, Jian
- In:
Journal of financial services marketing : JFSM
12
(
2007/08
)
4
,
pp. 272-286
Persistent link: https://www.econbiz.de/10003698406
Saved in:
25
Mobile banking innovators and early adopters : how they differ from other online users?
Laukkanen, Tommi
;
Pasanen, Mika
- In:
Journal of financial services marketing : JFSM
13
(
2008/09
)
2
,
pp. 86-94
Persistent link: https://www.econbiz.de/10003802503
Saved in:
26
Inconsistencies in US consumers' attitudes toward and use of electronic banking : an empirical investigation
Cai, Yi
;
Yang, Yali
;
Cude, Brenda
- In:
Journal of financial services marketing : JFSM
13
(
2008/09
)
2
,
pp. 150-163
Persistent link: https://www.econbiz.de/10003802526
Saved in:
27
An observation analysis of e-service quality in online banking
Loonam, Mary
;
O'Loughlin, Deirdre
- In:
Journal of financial services marketing : JFSM
13
(
2008/09
)
2
,
pp. 164-178
Persistent link: https://www.econbiz.de/10003802530
Saved in:
28
Generations X and Y's internet banking usage in Australia
Heaney, Joo-Gim
- In:
Journal of financial services marketing : JFSM
11
(
2006/07
)
3
,
pp. 196-210
Persistent link: https://www.econbiz.de/10003470285
Saved in:
29
Switching customers from branches to internet: a credit union's journey
Katuri, Srinivasa
;
Lam, Monica
- In:
Journal of financial services marketing : JFSM
11
(
2006/07
)
3
,
pp. 229-248
Persistent link: https://www.econbiz.de/10003470297
Saved in:
30
Defining the proposed factors for small business online banking : interviewing the IT professionals
Gehling, Robert
;
Turner, Douglas
;
Rutherford, Brian
- In:
Journal of financial services marketing : JFSM
12
(
2007/08
)
3
,
pp. 189-196
Persistent link: https://www.econbiz.de/10003698276
Saved in:
31
Conceptualising online banking service value
Heinonen, Kristina
- In:
Journal of financial services marketing : JFSM
12
(
2007/08
)
1
,
pp. 39-52
Persistent link: https://www.econbiz.de/10003701671
Saved in:
32
Online conversion rates among Australian financial institutions : a qualitative exploration
Riquelme, Hernan
;
Kam, Booi Hon
- In:
Journal of financial services marketing : JFSM
11
(
2006/07
)
4
,
pp. 290-300
Persistent link: https://www.econbiz.de/10003501335
Saved in:
33
The distance marketing of financial services : a UK overview
Yonge, William
;
Massey, Rohan
- In:
Journal of financial services marketing : JFSM
11
(
2006/07
)
4
,
pp. 370-380
Persistent link: https://www.econbiz.de/10003501381
Saved in:
34
More hedonic versus less hedonic consumption behaviour in advanced internet bank services
Mäenpää, Katariina
;
Kanto, Antti
;
Kuusela, Hannu
; …
- In:
Journal of financial services marketing : JFSM
11
(
2006/07
)
1
,
pp. 4-16
Persistent link: https://www.econbiz.de/10003458164
Saved in:
35
Addressing consumers' concerns about online security : a conceptual and empirical analysis of banks' actions
Sarel, Dan
;
Marmorstein, Howard
- In:
Journal of financial services marketing : JFSM
11
(
2006/07
)
2
,
pp. 99-115
Persistent link: https://www.econbiz.de/10003458286
Saved in:
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