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~subject:"Service quality"
~person:"Ma, Qinhai"
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Service quality
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Ma, Qinhai
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International journal of services technology and management
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Customer social norm attribute of services: why does it matter and how do we deal with it?
Ma, Qinhai
;
Liu, Ruping
;
Liu, Zhengdan
- In:
International journal of services technology and management
12
(
2009
)
2
,
pp. 175-191
Persistent link: https://www.econbiz.de/10003855492
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