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~isPartOf:"The journal of services marketing"
~person:"Leisen Pollack, Birgit"
~person:"Zhan, Wu"
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Customer satisfaction
5
Dienstleistungsqualität
5
Kundenzufriedenheit
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Service quality
5
Beziehungsmarketing
2
Consumer behaviour
2
Cross-cultural management
2
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Relationship marketing
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Arbeitszufriedenheit
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Betriebsklima
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Consumer ethnocentrism
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Financial ratio
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Intercultural
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Interkulturelle Beziehungen
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Interkulturelle Kompetenz
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Internal service quality
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Job satisfaction
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Kompetenz
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Kulturelle Identität
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Leisen Pollack, Birgit
Zhan, Wu
Sharma, Piyush
7
Collier, Joel E.
4
Klaus, Philipp
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Mattila, Anna S.
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Huang, Min-Hsin
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Harris, Lloyd C.
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Kim, Jong Min
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Kim, Namin
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Kim, Namwoon
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Kuppelwieser, Volker
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Le Nguyen Hau
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Lin, Binshan
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Luk, Sherriff T. K.
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The journal of services marketing
Services marketing quarterly
3
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of retailing and consumer services
1
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ECONIS (ZBW)
5
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Exploring service climate and employee performance in multicultural service setting
Fung, Chaktin
;
Sharma, Piyush
;
Zhan, Wu
;
Su, Yong
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 784-798
Persistent link: https://www.econbiz.de/10011801548
Saved in:
2
Role of personal cultural orientations in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
;
Su, Yong
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 223-237
Persistent link: https://www.econbiz.de/10011487075
Saved in:
3
Consumer ethnocentrism vs. intercultural competence as moderators in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 93-102
Persistent link: https://www.econbiz.de/10011343392
Saved in:
4
Nomological validity of the Net Promoter Index question
Leisen Pollack, Birgit
;
Alexandrov, Aliosha
- In:
The journal of services marketing
27
(
2013
)
2
,
pp. 118-129
Persistent link: https://www.econbiz.de/10009747187
Saved in:
5
Linking the hierarchical service quality model to customer satisfaction and loyalty
Leisen Pollack, Birgit
- In:
The journal of services marketing
23
(
2009
)
1
,
pp. 42-50
Persistent link: https://www.econbiz.de/10009525774
Saved in:
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