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~subject:"Dienstleistungsmanagement"
~subject:"Konsumentenverhalten"
~person:"Chase, Richard B."
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Dienstleistungsmanagement
Konsumentenverhalten
Customer service
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Chase, Richard B.
Gustafsson, Anders
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California management review
1
Journal of service management
1
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ECONIS (ZBW)
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Optimizing customer involvement : how close should you be to your customers?
Sampson, Scott
;
Chase, Richard B.
- In:
California management review
65
(
2022
)
1
,
pp. 119-146
Persistent link: https://www.econbiz.de/10014240176
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2
Experience psychology : a proposed new subfield of service management
Chase, Richard B.
;
Dasu, Sriram
- In:
Journal of service management
25
(
2014
)
5
,
pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
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