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type_genre:"Glossar enthalten"
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Managing customer experience and relationships : a strategic framework
Peppers, Don
;
Rogers, Martha
-
2017
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Third edition
Persistent link: https://www.econbiz.de/10011547747
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Best face forward : why companies must improve their service interfaces with customers
Rayport, Jeffrey F.
;
Jaworski, Bernard J.
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2007
-
[Reprint]
Persistent link: https://www.econbiz.de/10001902044
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3
Call Center Controlling : ein Modell für die Planung, Kontrolle und Steuerung von Kundenservice-Centern
Schümann, Florian
;
Tisson, Horst
-
2006
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003212143
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