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person:"Johnson, Michael D."
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Kundenbindung
5
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Johnson, Michael D.
Bruhn, Manfred
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Homburg, Christian
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Bauer, Hans H.
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Sickel, Christian
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Limbeck, Martin
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Dressler, Matthias
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Müller-Martini, Markus
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Ozuem, Wilson
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The University of Michigan Business School management series
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USB Cologne (EcoSocSci)
3
ECONIS (ZBW)
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Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system
Johnson, Michael D.
;
Gustafsson, Anders
-
2000
-
1. ed., 1. print.
Persistent link: https://www.econbiz.de/10004604801
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2
Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system
Johnson, Michael D.
;
Gustafsson, Anders
-
2000
-
1. ed.
Persistent link: https://www.econbiz.de/10013531596
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3
Compatibility effects in evaluations of customer satisfaction and loyality
Johnson, Michael D.
;
Auh, Seigyoung
-
1998
Persistent link: https://www.econbiz.de/10004600884
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4
Customer retention in the automotive industry : quality, satisfaction and loyalty
Johnson, Michael D.
(
contributor
)
-
1997
Persistent link: https://www.econbiz.de/10004327451
Saved in:
5
Customer retention in the automotive industry : quality, satisfaction and loyalty
Johnson, Michael D.
(
ed.
);
Herrmann, Andreas
(
contributor
); …
-
1997
Persistent link: https://www.econbiz.de/10000640799
Saved in:
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