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~subject:"Emotion"
~isPartOf:"International journal of quality and service sciences"
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International journal of quality and service sciences
International journal of hospitality management
14
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International journal of contemporary hospitality management
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Academy of Management journal : AMJ
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A Research Agenda for Service Marketing
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Advertising and communication : proceedings 4th International Conference on Research in Advertising (ICORIA), Saarland University, June 2 - 4, 2005, Saarbruecken
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Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
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Applying predictive analytics within the service sector
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Service recovery in unaffected consumers : evidence of a recovery paradox
Wardley, Marcus
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 121-132
Persistent link: https://www.econbiz.de/10012884467
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2
Customer aggression, emotional dissonance and employees' well-being
Goussinsky, Ruhama
- In:
International journal of quality and service sciences
3
(
2011
)
3
,
pp. 248-266
Persistent link: https://www.econbiz.de/10009405157
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