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~subject:"Emotion"
~subject:"Konsumentenverhalten"
~isPartOf:"International journal of business and economics"
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Search: subject_exact:"Kundendienst"
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Emotion
Konsumentenverhalten
Customer service
10
Kundenservice
10
Beziehungsmarketing
8
Customer satisfaction
8
Kundenzufriedenheit
8
Relationship marketing
8
Dienstleistungsqualität
7
Service quality
7
Consumer behaviour
5
customer service
4
Cable television
2
Hotel industry
2
Hotellerie
2
Kabelfernsehen
2
marketing
2
Advertising
1
Air passenger transport
1
Air transport
1
Airline
1
Airport
1
Arbeitszufriedenheit
1
Beschwerdemanagement
1
Brand image
1
Brand management
1
Competition
1
Complaint management
1
Dienstleistungsmarketing
1
Einzelhandel
1
Fluggesellschaft
1
Flughafen
1
Gastronomie
1
Job satisfaction
1
Luftverkehr
1
Markenführung
1
Markenimage
1
Marketing management
1
Marketingmanagement
1
Mobile communications
1
Mobilkommunikation
1
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Article
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5
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English
5
Author
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Bish, Rachael
1
Guan, Xinhua
1
Mena, Miguela
1
Sweet, Tia
1
Weerapon Thongma
1
Published in...
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International journal of business and economics
Journal of retailing and consumer services
48
International journal of hospitality management
40
The journal of services marketing
38
Journal of business research : JBR
27
International journal of contemporary hospitality management
16
Psychology & marketing
15
Services marketing quarterly
14
Journal of hospitality marketing & management
12
Journal of service research
12
Journal of service management
10
Journal of service research : JSR
10
Journal of service theory and practice
9
Journal of retailing
8
Journal of the Academy of Marketing Science
8
European journal of marketing : EJM
7
International journal of consumer studies
7
Journal of service theory and practice : JSTP
7
Managing service quality : MSQ ; an international journal
7
Service business
7
Gabler Edition Wissenschaft
6
International journal of quality and service sciences
6
The service industries journal
6
Academy of Management journal : AMJ
5
Cogent business & management
5
Journal of air transport management
5
Journal of consumer research : JCR ; an interdisciplinary bimonthly
5
Journal of marketing theory and practice
5
Journal of travel and tourism marketing
5
The Cornell hospitality quarterly
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
Business horizons
4
European journal of marketing
4
Ilmenauer Schriften zur Betriebswirtschaftslehre
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of services and operations management
4
Journal of consumer behaviour : an international research review
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
4
SpringerLink / Bücher
4
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ECONIS (ZBW)
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1
Medical insurance mayhem : one woman's struggle for information
Bish, Rachael
- In:
International journal of business and economics
16
(
2017
)
2
,
pp. 219-225
Persistent link: https://www.econbiz.de/10011971508
Saved in:
2
My Soul Shoe* store story : poor product repair and customer service experience
Sweet, Tia
- In:
International journal of business and economics
16
(
2017
)
2
,
pp. 233-239
Persistent link: https://www.econbiz.de/10011971511
Saved in:
3
Hotel shuttle service fails to get the customer to the airport on time
Weerapon Thongma
- In:
International journal of business and economics
16
(
2017
)
2
,
pp. 241-247
Persistent link: https://www.econbiz.de/10011971515
Saved in:
4
Airline service failed!
Mena, Miguela
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 257-262
Persistent link: https://www.econbiz.de/10011973043
Saved in:
5
The challenge to focus on customer needs
Guan, Xinhua
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 335-339
Persistent link: https://www.econbiz.de/10011974053
Saved in:
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