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isPartOf:"International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA"
~isPartOf:"Journal of service management"
~subject:"Workforce"
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
Journal of service management
Journal of business research : JBR
3
Journal of retailing and consumer services
3
Journal of service research : JSR
3
The journal of services marketing
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British journal of industrial relations : BJIR ; an international journal of employment relations
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Employee voice at work
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GITAM journal of management : a quarterly publication of GITAM Institute of Management
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Gewinn und Ethik! : ethische Perspektiven in den Wirtschaftswissenschaften; Festschrift zum 20jährigen Gründungsjubiläum der Wirtschaftswissenschaftlichen Fakultät Ingolstadt der Katholischen Universität Eichstätt-Ingolstadt
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Hallesche Schriften zur Betriebswirtschaft
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Human resource management
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International journal of bank marketing
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International journal of contemporary hospitality management
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International journal of hospitality management
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Journal of air transport management
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Journal of marketing
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Journal of retailing
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Managing service quality : MSQ ; an international journal
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NBER working paper series
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Operations management : a strategic approach
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Service business
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ECONIS (ZBW)
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Research on service frontline employees : a science - practice perspective
Solnet, David
;
Golubovskaya, Maria
- In:
Journal of service management
34
(
2023
)
5
,
pp. 1021-1037
Persistent link: https://www.econbiz.de/10014456531
Saved in:
2
An analysis of the interaction effect between employee technical and emotional competencies in emotionally charged service encounters
Delcourt, Cécile
;
Gremler, Dwayne D.
;
De Zanet, Fabrice
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 85-106
Persistent link: https://www.econbiz.de/10011654988
Saved in:
3
The influence of service employees' nonverbal communication on customer-employee rapport in the service encounter
Lin, Cheng-Yu
;
Lin, Jiun-Sheng Chris
- In:
Journal of service management
28
(
2017
)
1
,
pp. 107-132
Persistent link: https://www.econbiz.de/10011654999
Saved in:
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