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person:"Berry, Leonard L."
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Search: subject_exact:"Kundendienst"
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Customer service
7
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3
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Berry, Leonard L.
Bowen, David E.
Stauss, Bernd
19
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14
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11
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11
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10
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8
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7
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7
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7
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7
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6
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6
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6
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6
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1
Business horizons
1
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1
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1
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ECONIS (ZBW)
8
USB Cologne (EcoSocSci)
5
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1
"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart
;
Bowen, David E.
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
Saved in:
2
The changing role of employees in service theory and practice : an interdisciplinary view
Bowen, David E.
- In:
Human resource management review
26
(
2016
)
1
,
pp. 4-13
Persistent link: https://www.econbiz.de/10011429245
Saved in:
3
Linking human resource management and customer outcomes
Bowen, David E.
;
Pugh, S. Douglas
- In:
The Routledge companion to strategic human resource …
,
(pp. 502-518)
.
2009
Persistent link: https://www.econbiz.de/10003782904
Saved in:
4
A service dominant logic for management education : it's time
Ford, Robert C.
;
Bowen, David E.
- In:
Academy of Management learning & education : AMLE
7
(
2008
)
2
,
pp. 224-243
Persistent link: https://www.econbiz.de/10003725933
Saved in:
5
Serving unfair customers
Berry, Leonard L.
;
Seiders, Kathleen
- In:
Business horizons
51
(
2008
)
1
,
pp. 29-37
Persistent link: https://www.econbiz.de/10003708226
Saved in:
6
Harvard business review on retailing and merchandising
Berry, Leonard L.
(
contributor
)
-
2008
Persistent link: https://www.econbiz.de/10004920813
Saved in:
7
The empowerment of service workers: what, why, how, and when
Bowen, David E.
;
Lawler, Edward F.
- In:
Managing innovation and change
,
(pp. 155-169)
.
2006
Persistent link: https://www.econbiz.de/10003385572
Saved in:
8
Empowering service employees
Bowen, David E.
;
Lawler, Edward E.
- In:
Operations management : a strategic approach
,
(pp. 259-272)
.
2005
Persistent link: https://www.econbiz.de/10003120328
Saved in:
9
Discovering the soul of service : the nine drivers of sustainable business success
Berry, Leonard L.
-
1999
Persistent link: https://www.econbiz.de/10004567228
Saved in:
10
Winning the service game
Schneider, Benjamin
;
Bowen, David E.
-
1995
Persistent link: https://www.econbiz.de/10004310103
Saved in:
11
On great service : a framework for action
Berry, Leonard L.
-
1995
-
1. print.
Persistent link: https://www.econbiz.de/10004248945
Saved in:
12
Delivering quality service : balancing customer perceptions and expectations
Zeithaml, Valarie A.
;
Parasuraman, A.
;
Berry, Leonard L.
-
1990
Persistent link: https://www.econbiz.de/10000083054
Saved in:
13
Delivering quality service : balancing customer perceptions and expectations
Zeithaml, Valarie A.
;
Parasuraman, A.
;
Berry, Leonard L.
-
1990
Persistent link: https://www.econbiz.de/10004076032
Saved in:
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