Delivering quality service : balancing customer perceptions and expectations
Valarie A. Zeithaml ; A. Parasuraman ; Leonard L. Berry
| Year of publication: |
1990
|
|---|---|
| Authors: | Zeithaml, Valarie A. ; Parasuraman, A. ; Berry, Leonard L. |
| Publisher: |
New York : The Free Press [u.a.] |
| Subject: | Kundendienst | Qualitätskontrolle | Dienstleistung | Marketing |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | XII, 226 S. : graph. Darst. |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| ISBN: | 0-02-935701-2 |
| Source: |
Persistent link: https://www.econbiz.de/10004076032