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subject:"Service quality"
~isPartOf:"The journal of services marketing"
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Search: subject_exact:"Kundenloyalität"
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Service quality
Beziehungsmarketing
5
Customer retention
5
Customer satisfaction
5
Kundenbindung
5
Kundenzufriedenheit
5
Relationship marketing
5
Consumer behaviour
4
Konsumentenverhalten
4
Loyalty
4
Customer loyalty
3
Dienstleistungsqualität
3
Satisfaction
3
Bank
1
Bank marketing
1
Banking industry
1
Bankmarketing
1
CSR image
1
Confidence
1
Consumer behavior
1
Corporate Social Responsibility
1
Corporate reputation
1
Corporate social responsibility
1
Customers
1
Decision
1
Dienstleistungsmarketing
1
Entscheidung
1
Financial services
1
Financial services marketing
1
Finanzdienstleistung
1
Firmenimage
1
Fortitude
1
Healthcare
1
High-consequence decisions
1
Hotel industry
1
Hotel performance variables
1
Hotellerie
1
Hotels
1
Identification
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Net promoter score
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Basso, Kenny
1
Mittal, Banwari
1
Ramanathan, Ramakrishnan
1
Ramanathan, Usha
1
Santos, Christiane Pizzutti dos
1
Terres, Mellina da Silva
1
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The journal of services marketing
Journal of retailing and consumer services
9
The service industries journal
4
Services marketing quarterly
3
Cogent business & management
2
International journal of services and operations management : IJSOM
2
Journal for global business advancement : JGBA
2
Journal of business economics and management
2
Journal of business research : JBR
2
Journal of contemporary management : JMC
2
Journal of hospitality marketing & management
2
Journal of service management
2
Marktorientiertes Management
2
Reihe Dienstleistungsmanagement | Dienstleistungsmarketing
2
The journal of applied business research
2
Academic journal of economic studies
1
Advances in hospitality and leisure
1
Asia Pacific journal of marketing and logistics
1
Bangladesh journal of political economy
1
Benchmarking : an international journal
1
Betriebswirtschaftliche Forschung und Praxis : BFuP
1
Brand management ; Vol. 2
1
British journal of management : BJM
1
Business and Economic Research : BER
1
Business and management issues in the global and digital era : Indonesian perspectives
1
Business performance measurement and management
1
Business process management journal
1
Central European business review : CEBR
1
EIKV Schriftenreihe zum Wissens- und Wertemanagement
1
Economic research
1
Electronic commerce research and applications
1
EuroMed journal of management
1
European journal of marketing
1
Future of Business and Finance
1
Fuzzy economic review : the review of the International Association for Fuzzy-Set Management and Economy
1
Grundlagen des After Sales Marketing
1
Handbook of research on intelligent techniques and modeling applications in marketing analytics
1
IEEE transactions on engineering management : EM
1
IIMB management review
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
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Retrospective: why do customers switch? : the dynamics of satisfaction versus loyalty
Mittal, Banwari
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 569-575
Persistent link: https://www.econbiz.de/10011634990
Saved in:
2
Antecedents of the client's trust in low- versus high-consequence decisions
Terres, Mellina da Silva
;
Santos, Christiane Pizzutti dos
; …
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 26-37
Persistent link: https://www.econbiz.de/10010531133
Saved in:
3
Investigating the impact of resource capabilities on customer loyalty : a structural equation approach for the UK hotels using online ratings
Ramanathan, Usha
;
Ramanathan, Ramakrishnan
- In:
The journal of services marketing
27
(
2013
)
5
,
pp. 404-415
Persistent link: https://www.econbiz.de/10010127928
Saved in:
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