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~person:"Berry, Leonard L."
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Kundendienst
4
Qualitätskontrolle
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Dienstleistung
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Consumer behaviour
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Customer service
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Kundenservice
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Berry, Leonard L.
Stauss, Bernd
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Thomas, Oliver
14
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Gustafsson, Anders
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Mattila, Anna S.
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Wirtz, Jochen
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Edvardsson, Bo
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Fellmann, Michael
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Van Vaerenbergh, Yves
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Hinterhuber, Hans H.
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Kumar, Anuj
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Nüttgens, Markus
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Walsh, Gianfranco
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Barnes, Donald C.
7
Bliemel, Friedhelm
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Bowen, David E.
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Cook, Sarah
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Fassott, Georg
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Gouthier, Matthias
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Helmke, Stefan
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McColl-Kennedy, Janet R.
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Miao, Li
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Netessine, Serguei
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Schlicker, Michael
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Shin, Hyunju
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Sirianni, Nancy J.
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Söderlund, Magnus
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Zemke, Ron
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Beatty, Sharon E.
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Collier, Joel E.
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Dangelmaier, Wilhelm
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Dixon, Matthew
6
Ellinger, Alexander E.
6
Gelbrich, Katja
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Gierl, Heribert
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Gremler, Dwayne D.
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Groth, Markus
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Business horizons
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USB Cologne (EcoSocSci)
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ECONIS (ZBW)
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Serving unfair customers
Berry, Leonard L.
;
Seiders, Kathleen
- In:
Business horizons
51
(
2008
)
1
,
pp. 29-37
Persistent link: https://www.econbiz.de/10003708226
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2
Discovering the soul of service : the nine drivers of sustainable business success
Berry, Leonard L.
-
1999
Persistent link: https://www.econbiz.de/10004567228
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3
On great service : a framework for action
Berry, Leonard L.
-
1995
-
1. print.
Persistent link: https://www.econbiz.de/10004248945
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4
Delivering quality service : balancing customer perceptions and expectations
Zeithaml, Valarie A.
;
Parasuraman, A.
;
Berry, Leonard L.
-
1990
Persistent link: https://www.econbiz.de/10000083054
Saved in:
5
Delivering quality service : balancing customer perceptions and expectations
Zeithaml, Valarie A.
;
Parasuraman, A.
;
Berry, Leonard L.
-
1990
Persistent link: https://www.econbiz.de/10004076032
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