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Values-based service for sustainable business : lessons from IKEA
Edvardsson, Bo
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2009
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1. publ.
Persistent link: https://www.econbiz.de/10013444051
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Alles für den Kunden : Jan Carlzon revolutioniert ein Unternehmen
Carlzon, Jan
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1990
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4., überarb. Aufl.
Persistent link: https://www.econbiz.de/10000088968
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