//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Verhoef, Peter C."
~person:"Pepels, Werner"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Kundentreue"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Customer retention
5
Kundenbindung
5
Customer satisfaction
3
Customer service
3
Kundenservice
3
Kundenzufriedenheit
3
Beziehungsmarketing
2
Consumer behaviour
2
Konsumentenverhalten
2
Marketing management
2
Marketingmanagement
2
Measurement
2
Messung
2
Nachkaufmarketing
2
Relationship marketing
2
Confidence
1
Consumer confidence index
1
Customer Effort Score
1
Customer feedback metrics
1
Customer value
1
Dienstleistungsangebot
1
Dienstleistungsmarketing
1
Dienstleistungsqualität
1
Documentation
1
Dokumentation
1
Einzelhandelspreis
1
Firm performance
1
Kundenwert
1
Meta-Analyse
1
Meta-analysis
1
Net Promoter Score
1
Performance measurement
1
Performance-Messung
1
Product information
1
Product management
1
Produktinformation
1
Produktmanagement
1
Retail price
1
Service quality
1
Servicepolitik
1
more ...
less ...
Type of publication
All
Article
3
Book / Working Paper
2
Type of publication (narrower categories)
All
Article in journal
2
Aufsatz in Zeitschrift
2
Collection of articles of several authors
2
Sammelwerk
2
Aufsatz im Buch
1
Book section
1
Language
All
German
3
English
2
Author
All
Verhoef, Peter C.
Pepels, Werner
Becker, Roman
7
Daschmann, Gregor
7
Schüller, Anne M.
6
Ozuem, Wilson
5
Confente, Ilenia
4
Fuchs, Gerhard
4
Kreutzer, Ralf T.
4
Prentice, Catherine
4
Rodríguez del Bosque, Ignacio A.
4
Tecklenburg, Tim
4
Anaya-Sánchez, Rafael
3
Bauer, Hans H.
3
Chen, Shu-Ching
3
Conze, Oliver
3
Gouthier, Matthias
3
Große-Bölting, Kristin
3
Holland, Heinrich
3
Hollebeek, Linda D.
3
Homburg, Christian
3
Langmann, Kristin
3
Orth, Ulrich R.
3
Palmatier, Robert W.
3
Pätzmann, Jens
3
Pérez, Andrea
3
Ramaseshan, B.
3
Rogan, Michelle
3
Russo, Ivan
3
Seja, Christa
3
Skala-Gast, Doris
3
Sprott, David E.
3
Stock-Homburg, Ruth
3
Töpfer, Armin
3
Wang, Cheng Lu
3
Weißgerber, Anja
3
Wong, IpKin Anthony
3
Aguilar-Illescas, Rocio
2
Akerlof, George A.
2
Aksoy, Lerzan
2
Alexander, Jim
2
more ...
less ...
Published in...
All
Grundlagen des After Sales Marketing
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of service research : JSR
1
Source
All
ECONIS (ZBW)
5
Showing
1
-
5
of
5
Sort
Relevance
Date (newest first)
Date (oldest first)
1
The predictive ability of different customer feedback metrics for retention
Haan, Evert de
;
Verhoef, Peter C.
;
Wiesel, Thorsten
- In:
International journal of research in marketing : IJRM ; …
32
(
2015
)
2
,
pp. 195-206
Persistent link: https://www.econbiz.de/10011337502
Saved in:
2
Instrumente zur Gestaltung von After Sales Services
Pepels, Werner
(
ed.
);
Böhler, Klaus
(
contributor
)
-
2014
-
3., aktualisierte u. erw. Aufl.
Persistent link: https://www.econbiz.de/10010457274
Saved in:
3
Grundlagen des After Sales Marketing
Pepels, Werner
(
ed.
);
Ammann, Paul
(
contributor
)
-
2014
-
3., aktualisierte u. erw. Aufl.
Persistent link: https://www.econbiz.de/10010457275
Saved in:
4
Die Bedeutung von Dienstleistungen
Pepels, Werner
-
2014
Persistent link: https://www.econbiz.de/10010457863
Saved in:
5
The role of consumer confidence in creating customer loyalty
Ou, Yi-chun
;
Vries, Lisette de
;
Wiesel, Thorsten
; …
- In:
Journal of service research : JSR
17
(
2014
)
3
,
pp. 339-354
Persistent link: https://www.econbiz.de/10010393226
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->