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~person:"Verhoef, Peter C."
~type_genre:"Article in journal"
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Beziehungsmarketing
2
Consumer behaviour
2
Customer retention
2
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Kundenbindung
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Kundenzufriedenheit
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Verhoef, Peter C.
Prentice, Catherine
4
Rodríguez del Bosque, Ignacio A.
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of service research : JSR
1
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ECONIS (ZBW)
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The predictive ability of different customer feedback metrics for retention
Haan, Evert de
;
Verhoef, Peter C.
;
Wiesel, Thorsten
- In:
International journal of research in marketing : IJRM ; …
32
(
2015
)
2
,
pp. 195-206
Persistent link: https://www.econbiz.de/10011337502
Saved in:
2
The role of consumer confidence in creating customer loyalty
Ou, Yi-chun
;
Vries, Lisette de
;
Wiesel, Thorsten
; …
- In:
Journal of service research : JSR
17
(
2014
)
3
,
pp. 339-354
Persistent link: https://www.econbiz.de/10010393226
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