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subject:"Dienstleistungsqualität"
~isPartOf:"Journal of customer behaviour"
~isPartOf:"Journal of air transport management"
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Dienstleistungsqualität
Customer value
12
Kundenwert
12
Beziehungsmarketing
7
Relationship marketing
7
Consumer behaviour
6
Konsumentenverhalten
6
Service quality
6
Customer satisfaction
4
Kundenzufriedenheit
4
Airline
2
B-to-B-Marketing
2
Business-to-business marketing
2
Fluggesellschaft
2
Großbritannien
2
Salespeople
2
Taiwan
2
United Kingdom
2
Verkaufspersonal
2
2007
1
Air transport
1
Airlines
1
Ancillary revenues
1
Arzneimittel
1
Behavioral intention
1
Brand loyalty
1
Capital goods
1
Case study
1
Check-in kiosks
1
Commitment
1
Consumer attitudes
1
Corporate image
1
Corporate reputation
1
Courier services
1
Customer behaviour
1
Customer profiling
1
Customer relationship management
1
Customer service
1
Customer service experience
1
Customer value perspective
1
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English
6
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Al Nasser, Amjad
1
Chen, Chun-der
1
Chou, Chien-Chang
1
Ding, Ji-Feng
1
Ervasti, Mari
1
Helkkula, Anu
1
Hussain, Rahim
1
Hussain, Yomna K.
1
Kelleher, Carol
1
Ku, Edward C. S.
1
Lin, Chien-Pang
1
Rowley, Edward
1
Shyu, Wen-Hwa
1
Ting, Chung-Te
1
Tingg, Pi-Hui
1
Wittmer, Andreas
1
Wu, Su-Sin
1
Yeh, Chun-Tsen
1
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Journal of customer behaviour
Journal of air transport management
International journal of hospitality management
13
The service industries journal
12
Journal of retailing and consumer services
11
Journal of business research : JBR
8
International journal of contemporary hospitality management
6
Journal of hospitality and tourism insights
6
Journal of service research : JSR
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Journal of service management
5
The TQM journal : the international review of organizational improvement
5
The journal of services marketing
5
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of services and operations management
4
Journal of service theory and practice : JSTP
4
Service business
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of services, economics and management
3
Journal of strategic marketing
3
Management decision : MD
3
Australasian marketing journal
2
Faculty & research / Insead : working paper series
2
International journal of electronic customer relationship management : IJECRM
2
International journal of productivity and quality management : IJPQM
2
International journal of retail & distribution management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of hospitality marketing & management
2
Journal of retailing
2
Journal of travel and tourism marketing
2
Marketing theory
2
The international journal of bank marketing : IJBM
2
Tourism management : research, policies, practice
2
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
1
Academic journal of economic studies
1
Acta Universitatis Danubius / Oeconomica
1
Acta Wexionensia
1
American economic journal : a journal of the American Economic Association
1
Asia Pacific business review
1
Business / Economics
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ECONIS (ZBW)
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1
Assessing customer value for express service providers : an empirical study from shippers' perspective in Taiwan
Ding, Ji-Feng
;
Shyu, Wen-Hwa
;
Yeh, Chun-Tsen
;
Tingg, Pi-Hui
- In:
Journal of air transport management
55
(
2016
),
pp. 203-212
Persistent link: https://www.econbiz.de/10011547854
Saved in:
2
Service quality and customer satisfaction of a UAE-based airline : an empirical investigation
Hussain, Rahim
;
Al Nasser, Amjad
;
Hussain, Yomna K.
- In:
Journal of air transport management
42
(
2015
),
pp. 167-175
Persistent link: https://www.econbiz.de/10010481732
Saved in:
3
Customer value of purchasable supplementary services : the case of a European full network carrier's economy class
Wittmer, Andreas
;
Rowley, Edward
- In:
Journal of air transport management
34
(
2014
),
pp. 17-23
Persistent link: https://www.econbiz.de/10010244621
Saved in:
4
Understanding and predicting customer behaviour : framework of value dimensions in mobile services
Ervasti, Mari
- In:
Journal of customer behaviour
12
(
2013
)
2/3
,
pp. 135-158
Persistent link: https://www.econbiz.de/10010233764
Saved in:
5
Fitting facilities to self-service technology usage : evidence from kiosks in Taiwan airport
Ku, Edward C. S.
;
Chen, Chun-der
- In:
Journal of air transport management
32
(
2013
),
pp. 87-94
Persistent link: https://www.econbiz.de/10010127320
Saved in:
6
Circularity of customer service experience and customer perceived value
Helkkula, Anu
;
Kelleher, Carol
- In:
Journal of customer behaviour
9
(
2010
)
1
,
pp. 37-53
Persistent link: https://www.econbiz.de/10003965734
Saved in:
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