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subject:"Dienstleistungsqualität"
~person:"Hollebeek, Linda D."
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Dienstleistungsqualität
Beziehungsmarketing
4
Customer value
4
Kundenwert
4
Relationship marketing
4
Consumer behaviour
3
Konsumentenverhalten
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Customer engagement
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Customer integration
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Customer satisfaction
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Kundenintegration
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Kundenzufriedenheit
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Service quality
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Betriebliche Wertschöpfung
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Brand image
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Brand management
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CRM
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Consumer-perceived value (CPV)
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Customer experience (CX)
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Customer perceived value
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Customer-based brand equity
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Markenführung
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Markenimage
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Perceived customer value theory
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Service-Dominant logic
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Stimulus-organism-response theory
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Structural equation model
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Structural equation modeling
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Strukturgleichungsmodell
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Tourism
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Tourismus
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Tourismusmarketing
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Hollebeek, Linda D.
Geruso, Michael
5
Prinz, Daniel
5
Gallarza, Martina G.
4
Layton, Timothy J.
4
Del Chiappa, Giacomo
3
Guo, Lin
3
Le Nguyen Hau
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McColl-Kennedy, Janet R.
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Pham Ngoc Thuy
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Sesé, F. Javier
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Tang, Chuanyi
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Aflaki, Sam
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Al Haj Eid, Mohammad Badi’
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Arteaga-Moreno, Francisco
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Chang, Hong-Sheng
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Cheung, Fung Yi Millissa
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Chon, Kaye
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Dandis, Ala' Omar
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Dedeoğlu, Bekir Bora
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Edvardsson, Bo
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El-Adly, Mohammed Ismail
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Eriksson, Maria
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Gil Saura, Irene
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Guth, Clemens
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Hallikas, Jukka
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Hao, Fei
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Hasan, Abdulla Al-Towfiq
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Helkkula, Anu
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Hogan, Suellen J.
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Immonen, Mika
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Ingelsson, Pernilla
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Itani, Omar S.
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Iyer, Pramod
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Melero-Polo, Iguácel
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Mikkonen, Karri
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Mostafa Rasoolimanesh, S.
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Nätti, Satu
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Osei-Frimpong, Kofi
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
The journal of services marketing
1
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ECONIS (ZBW)
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First-time versus repeat tourism customer engagement, experience, and value cocreation : an empirical investigation
Rather, Raouf Ahmad
;
Hollebeek, Linda D.
;
Mostafa …
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
3
,
pp. 549-564
Persistent link: https://www.econbiz.de/10012880242
Saved in:
2
The role of customer experience in the perceived value-word-of-mouth relationship
Kuppelwieser, Volker
;
Klaus, Philipp
;
Manthiou, Aikaterini
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 364-378
Persistent link: https://www.econbiz.de/10013407509
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