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person:"Walsh, Gianfranco"
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Search: subject_exact:"Kundenzufriedenheit"
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Customer satisfaction
14
Kundenzufriedenheit
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Walsh, Gianfranco
Han, Heesup
67
Homburg, Christian
58
Mattila, Anna S.
37
Svensson, Göran
34
Mittal, Vikas
30
Usman, Osly
28
Aksoy, Lerzan
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Wong, IpKin Anthony
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26
Gil Saura, Irene
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Bauer, Hans H.
20
Bilgihan, Anil
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Matzler, Kurt
20
Shahin, Arash
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Sharma, Piyush
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Evanschitzky, Heiner
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Lee, Choong-Ki
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Balaji, M. S.
17
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17
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17
Su, LuJun
17
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16
Hsu, Maxwell K.
16
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16
Park, Jungkun
16
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Journal of business research : JBR
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Psychology & marketing
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1
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ECONIS (ZBW)
14
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14
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1
Digital presence in service recovery : the interactive effect of customer salutations and employee photographs in email signatures
Walsh, Gianfranco
;
Shiu, Edward
;
Schaarschmidt, Mario
; …
- In:
Psychology & marketing
39
(
2022
)
12
,
pp. 2361-2383
Persistent link: https://www.econbiz.de/10013465198
Saved in:
2
Customer integration, fairness perceptions, and silent endurance in digital versus human service interactions
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Dose, David
; …
- In:
European management journal
41
(
2023
)
1
,
pp. 34-46
Persistent link: https://www.econbiz.de/10014281789
Saved in:
3
Customer ethnic bias in service encounters
Linzmajer, Marc
;
Brach, Simon
;
Walsh, Gianfranco
; …
- In:
Journal of service research
23
(
2020
)
2
,
pp. 194-210
Persistent link: https://www.econbiz.de/10012216633
Saved in:
4
The effect of compensation size on recovery satisfaction after group service failures: the role of group versus individual service recovery
Albrecht, Arne Keno
;
Schäfers, Tobias
;
Walsh, Gianfranco
; …
- In:
Journal of service research
22
(
2019
)
1
,
pp. 60-74
Persistent link: https://www.econbiz.de/10012005769
Saved in:
5
Perceptions of group versus individual service failures and their effects on customer outcomes : the role of attributions and customer entitlement
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Beatty, Sharon E.
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 188-203
Persistent link: https://www.econbiz.de/10011684846
Saved in:
6
The impact of service scripts on customer citizenship behavior and the moderating role of employee customer orientation
Nguyen, Helena
;
Groth, Markus
;
Walsh, Gianfranco
; …
- In:
Psychology & marketing
31
(
2014
)
12
,
pp. 1096-1109
Persistent link: https://www.econbiz.de/10010465120
Saved in:
7
Exploring corporate ability and social responsibility associations as antecedents of customer satisfaction cross-culturally
Walsh, Gianfranco
;
Bartikowski, Boris
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 989-995
Persistent link: https://www.econbiz.de/10009755381
Saved in:
8
Customer perceptions of discrimination in service deliveries : construction and validation of a measurement instrument
Klinner, Nicole S.
;
Walsh, Gianfranco
- In:
Journal of business research : JBR
66
(
2013
)
5
,
pp. 651-658
Persistent link: https://www.econbiz.de/10009734847
Saved in:
9
What the eye does not see, the mind cannot reject : can call center location explain differences in customer evaluations?
Walsh, Gianfranco
;
Gouthier, Matthias
;
Gremler, Dwayne D.
; …
- In:
International business review : the official journal of …
21
(
2012
)
5
,
pp. 957-967
Persistent link: https://www.econbiz.de/10009578726
Saved in:
10
Does relationship quality matter in e-services? : a comparison of online and offline retailing
Walsh, Gianfranco
;
Hennig-Thurau, Thorsten
;
Sassenberg, Kai
- In:
Journal of retailing and consumer services
17
(
2010
)
2
,
pp. 130-142
Persistent link: https://www.econbiz.de/10003956373
Saved in:
11
The effect of consumer confusion proneness on word of mouth, trust, and customer satisfaction
Walsh, Gianfranco
;
Mitchell, Vincent-Wayne
- In:
European journal of marketing : EJM
44
(
2010
)
6
,
pp. 838-859
Persistent link: https://www.econbiz.de/10003989148
Saved in:
12
Die Messung des wahrgenommenen Kundennutzens : Replikation und Anwendung einer Skala
Walsh, Gianfranco
;
Kilian, Thomas
;
Buxel, Holger
; …
- In:
Die Unternehmung : Swiss journal of business research …
63
(
2009
)
2
,
pp. 158-177
Persistent link: https://www.econbiz.de/10003841580
Saved in:
13
Customer-based corporate reputation of a service firm: scale development and validation
Walsh, Gianfranco
;
Beatty, Sharon E.
- In:
Journal of the Academy of Marketing Science
35
(
2007
)
1
,
pp. 127-143
Persistent link: https://www.econbiz.de/10003485160
Saved in:
14
Der Einfluss von Dienstleistungsqualität auf Kundenzufriedenheit im Retail Banking
Walsh, Gianfranco
;
Koot, Christian
;
Wiedmann, Klaus-Peter
- In:
Jahrbuch der Absatz- und Verbrauchsforschung
52
(
2006
)
2
,
pp. 166-180
Persistent link: https://www.econbiz.de/10003358017
Saved in:
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