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person:"Hennig-Thurau, Thorsten"
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Emotion
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Hennig-Thurau, Thorsten
Ashkanasy, Neal M.
61
Winden, Frans A. A. M. van
40
Septianto, Felix
34
Bagozzi, Richard P.
32
Benhabib, Jess
25
Han, Heesup
25
Härtel, Charmine E. J.
24
Humphrey, Ronald H.
23
Huy, Quy
23
Hopfensitz, Astrid
22
Bosman, Ronald
20
Kemp, Elyria
20
Welpe, Isabell M.
20
Siddiqui, Danish Ahmed
19
Lindebaum, Dirk
18
Reuben, Ernesto
18
Noussair, Charles
17
Wang, Pengfei
17
Woosnam, Kyle M.
17
Dufwenberg, Martin
16
Loureiro, Sandra Maria Correia
16
Mattila, Anna S.
16
Pham, Michel T.
16
Shepherd, Dean A.
16
Andrade, Eduardo B.
15
Phau, Ian
15
Cardon, Melissa S.
14
Hur, Won-Moo
14
Menges, Jochen
14
Prayag, Girish
14
Schweitzer, Maurice E.
14
Battigalli, Pierpaolo
13
Connelly, Shane
13
De Clercq, Dirk
13
Grandey, Alicia
13
Groth, Markus
13
Postlewaite, Andrew
13
Spörrle, Matthias
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Treffers, Theresa
13
Williams, Patti
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Academy of Management journal : AMJ
1
British journal of management : BJM
1
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
1
Psychology & marketing
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
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ECONIS (ZBW)
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1
Hedonic consumer decision making and implications for the marketing of media goods
Henning, Victor
;
Hennig-Thurau, Thorsten
-
2010
Persistent link: https://www.econbiz.de/10009012488
Saved in:
2
A dyadic model of customer orientation : mediation and moderation effects
Brach, Simon
;
Walsh, Gianfranco
;
Hennig-Thurau, Thorsten
; …
- In:
British journal of management : BJM
26
(
2015
)
2
,
pp. 292-309
Persistent link: https://www.econbiz.de/10011305602
Saved in:
3
The customer experience of emotional labor
Groth, Markus
;
Hennig-Thurau, Thorsten
;
Wang, Karyn L.
- In:
Emotional labor in the 21st century : diverse …
,
(pp. 127-151)
.
2013
Persistent link: https://www.econbiz.de/10009661154
Saved in:
4
Giving the expectancy-value model a heart
Henning, Victor
;
Hennig-Thurau, Thorsten
;
Feiereisen, …
- In:
Psychology & marketing
29
(
2012
)
10
,
pp. 765-781
Persistent link: https://www.econbiz.de/10009626424
Saved in:
5
Customer reactions to emotional labor : the roles of employee acting strategies and customer detection accuracy
Groth, Markus
;
Hennig-Thurau, Thorsten
;
Walsh, Gianfranco
- In:
Academy of Management journal : AMJ
52
(
2009
)
5
,
pp. 958-974
Persistent link: https://www.econbiz.de/10003906453
Saved in:
6
Mitarbeiteremotionen als Steuerungsgröße des Dienstleistungserfolges
Hennig-Thurau, Thorsten
;
Paul, Michael
- In:
Service Excellence als Impulsgeber : Strategien - …
,
(pp. 363-382)
.
2007
Persistent link: https://www.econbiz.de/10003596216
Saved in:
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