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Longitudinal analysis
2
Längsschnittanalyse
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Beziehungsmarketing
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Customer satisfaction
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Customer service
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Dienstleistung
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longitudinal study
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Dorsch, Michael J.
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Fisk, Raymond P.
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Grove, Stephen J.
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Ha, Hong Youl
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Janda, Swinder
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Kuijlen, Ton
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The service industries journal
Data documentation / DIW
13
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
12
Journal of vocational behavior
11
SOEP survey papers
11
Australian journal of labour economics : a journal of labour economics and labour relations ; official journal of the Australian Society of Labour Economists
10
Discussion paper series / IZA
10
Handbook of longitudinal research methods in organisation and business studies
10
IZA Discussion Paper
10
Journal of business research : JBR
8
SOEP papers on multidisciplinary panel data research / German Socio-Economic Panel Study (SOEP), DIW Berlin
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Discussion paper / Central Bureau voor de Statistiek
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
6
NBER working paper series
6
Policy research working paper : WPS
6
R & D management
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Technological forecasting & social change : an international journal
6
The international journal of human resource management
6
Tourism management : research, policies, practice
6
Working paper / National Bureau of Economic Research, Inc.
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Discussion paper series / Research Institute for Economics and Business Administration, Kobe University
5
Discussion papers / Deutsches Institut für Wirtschaftsforschung
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Industrial marketing management : the international journal for industrial and high-tech firms
5
Journal of career development
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Journal of human resources : JHR
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Journal of world business : JWB
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Organization science : a journal of the Institute for Operations Research and the Management Sciences ; bridging disciplines to advance knowledge of organizations
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Organizational research methods : ORM
5
Rotierende Stichproben : Datenkumulation und Datenqualität
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Schriftenreihe der Bundesanstalt für Arbeitsschutz und Arbeitsmedizin / Forschung
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Social Indicators Research
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The Australian economic review
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Academy of Management journal : AMJ
4
Benchmarking : an international journal ; BIJ
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European management journal
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Human performance
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IZA Discussion Papers
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Industrial and corporate change
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International journal of production economics
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International journal of project management : the journal of The International Project Management Association
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Journal of business and psychology
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ECONIS (ZBW)
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1
The Frontiers in Service Conference : a 20-year retrospective
Dorsch, Michael J.
;
Fisk, Raymond P.
;
Grove, Stephen J.
- In:
The service industries journal
34
(
2014
)
6
,
pp. 477-494
Persistent link: https://www.econbiz.de/10010379354
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2
An empirical study into the influence of customer satisfaction on customer revenues
Terpstra, Maarten
;
Kuijlen, Ton
;
Sijtsma, Klaas
- In:
The service industries journal
32
(
2012
)
13
,
pp. 2129-2143
Persistent link: https://www.econbiz.de/10009620252
Saved in:
3
A longitudinal study of online non-relationship intentions
Ha, Hong Youl
;
Janda, Swinder
- In:
The service industries journal
31
(
2011
)
3/4
,
pp. 343-354
Persistent link: https://www.econbiz.de/10008937452
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