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~isPartOf:"Journal of service management"
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Beziehungsmarketing
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Consumer behaviour
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Customer loyalty
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Customer retention
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Customer satisfaction
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Dienstleistungsqualität
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Konsumentenverhalten
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Kundenbindung
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El-Manstrly, Dahlia
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Füller, Johann
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Matzler, Kurt
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Strobl, Andreas
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Journal of service management
Journal of retailing and consumer services
21
SpringerLink / Bücher
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Journal of business research : JBR
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Research
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Springer eBook Collection
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Journal of marketing theory and practice
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Psychology & marketing
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Harvard business review : HBR
7
How to succeed in the digital age : strategies from 17 top managers
7
Journal of consumer behaviour : an international research review
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The service industries journal
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Harvard-Business-Manager : das Wissen der Besten
6
Sport marketing quarterly : preferred journal of the Sport Marketing Association
6
Cogent business & management
5
Exploring the rise of fandom in contemporary consumer culture
5
International journal of contemporary hospitality management
5
International journal of hospitality management
5
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
5
Journal of the Academy of Marketing Science
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The journal of services marketing
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Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
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Computer-mediated marketing strategies : social media and online brand communities
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Edward Elgar E-Book Archive
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European journal of marketing : EJM
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Forum Marketing
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Journal of marketing analytics : JMA
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Markenbrand : die Strategiequelle ; Zeitschrift für Markenstrategie
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Nomos eLibrary / Wirtschaft
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Services marketing quarterly
4
Asia Pacific journal of marketing and logistics
3
Australasian marketing journal
3
Dissertation Series CentER
3
Handbook of research on retailer-consumer relationship development
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
Information systems and e-business management : ISeB
3
Journal of Asian finance, economics and business : JAFEB
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Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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Journal of hospitality marketing & management
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Journal of service theory and practice : JSTP
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Kundenmanagement & Electronic Commerce
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Enhancing customer loyalty : critical switching cost factors
El-Manstrly, Dahlia
- In:
Journal of service management
27
(
2016
)
2
,
pp. 144-169
Persistent link: https://www.econbiz.de/10011564674
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2
Switching experience, customer satisfaction, and switching costs in the ICT industry
Matzler, Kurt
;
Strobl, Andreas
;
Thurner, Norbert
; …
- In:
Journal of service management
26
(
2015
)
1
,
pp. 117-136
Persistent link: https://www.econbiz.de/10010504617
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