Safronova, Natalia B.; Urubkov, Alexey R.; Budakov, … - In: Serbian journal of management : an international … 11 (2016) 2, pp. 261-273
Empirical marketing regional research on supply and demand factors of housing and communal services (HCS) revealed determinants of customer loyalty and satisfaction with the service level and factors influencing on willingness to purchase additional services. Specific features of housing and...