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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Dienstleistungsqualität
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Mehrebenenanalyse
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Multi-level analysis
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Service quality
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Spain
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Caro, Laura Martínez
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Martínez-Tur, V.
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
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Organizational research methods : ORM
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CEMMAP working papers / Centre for Microdata Methods and Practice
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Journal of business and psychology
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Artha vijñāna : journal of the Gokhale Institute of Politics and Economics
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Economics letters
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Group & organization management : an international journal
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International business review : the official journal of the European International Business Academy
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Journal of the Academy of Marketing Science
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Technological forecasting & social change : an international journal
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Rethinking perceived service quality : an alternative to hierarchical and multidimensional models
García, Jose Antonio Martínez
;
Caro, Laura Martínez
- In:
Total quality management & business excellence : an …
21
(
2010
)
1/2
,
pp. 93-118
Persistent link: https://www.econbiz.de/10003957173
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Testing a hierarchical and integrated model of quality in the service sector : functional, relational, and tangible dimensions
Sánchez-Hernández, R. M.
;
Martínez-Tur, V.
;
Peiró, …
- In:
Total quality management & business excellence : an …
20
(
2009
)
11/12
,
pp. 1173-1188
Persistent link: https://www.econbiz.de/10003925305
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