Rethinking perceived service quality : an alternative to hierarchical and multidimensional models
Jose Antonio Martínez García and Laura Martínez Caro
| Year of publication: |
2010
|
|---|---|
| Authors: | García, Jose Antonio Martínez ; Caro, Laura Martínez |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 21.2010, 1/2, p. 93-118
|
| Subject: | Dienstleistungsqualität | Service quality | Messung | Measurement | Mehrebenenanalyse | Multi-level analysis | Multivariate Analyse | Multivariate analysis | Versicherung | Insurance | Spanien | Spain |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003957173