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~subject:"Hotel industry"
~isPartOf:"Journal of retailing and consumer services"
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Hotel industry
Dienstleistungsqualität
331
Service quality
331
Consumer behaviour
230
Konsumentenverhalten
230
Customer satisfaction
214
Kundenzufriedenheit
214
Beziehungsmarketing
180
Relationship marketing
180
Einzelhandel
70
Retail trade
70
Customer service
58
Kundenservice
58
Online retailing
39
Online-Handel
39
Beschwerdemanagement
37
Complaint management
37
Satisfaction
27
Dienstleistungssektor
26
Service industry
26
E-commerce
25
Electronic Commerce
25
Emotion
25
Viral marketing
25
Virales Marketing
25
Customer loyalty
23
Customer integration
20
Kundenintegration
20
Customer experience
19
Ladengestaltung
19
Store design
19
Confidence
17
Quality management
17
Qualitätsmanagement
17
Service failure
17
Vertrauen
17
Brand management
16
Markenführung
16
Brand image
15
Markenimage
15
Mobile communications
15
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8
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9
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9
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9
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English
9
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Ahmed, Zeeshan
1
Altab, Hossin Md
1
Antwi, Collins Opoku
1
Bai, Yanzhuang
1
Boadi, Evans Asante
1
Boadi, Victoria Atuobuah
1
Bosompem, Josephine
1
Botelho, Miguel
1
Chen, Rachel J. C.
1
Dominique-Ferreira, Sergio
1
El-Adly, Mohammed Ismail
1
Esmerado, Joaquim
1
Ferreira, Andreia
1
He, Zheng
1
Hinson, Robert
1
Huang, Shanshan
1
Khan, Farman Ullah
1
Li, Mingfei
1
Li, Tingwu
1
Lopes, Rui J.
1
Mishra, Abhishek
1
Moro, Sérgio
1
Prentice, Catherine
1
Rukh, Gul
1
Ullah, Irfan
1
Veenus Tiwari
1
Wang, Xuequn
1
Zheng, Chundong
1
Zhou, Jin
1
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Journal of retailing and consumer services
International journal of hospitality management
129
International journal of contemporary hospitality management
53
Journal of hospitality marketing & management
47
Tourism management : research, policies, practice
39
Journal of travel and tourism marketing
30
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
17
The service industries journal
15
Tourism management perspectives : TMP
13
Tourism analysis : an interdisciplinary tourism & hospitality journal
10
Tourism economics : the business and finance of tourism and recreation
10
Journal of hospitality and tourism insights
8
International journal of leisure and tourism marketing : IJLTM
7
Enlightening tourism : ET ; a pathmaking journal
6
International journal of services, economics and management
6
Journal for global business advancement : JGBA
6
Journal of vacation marketing : an international journal
6
Administrative Sciences : open access journal
5
Global business and finance review
5
The Cornell hospitality quarterly
5
The journal of services marketing
5
Total quality management & business excellence
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
Tourism and hospitality research : THR
5
Tourism and hospitality research : the surrey quarterly review
5
Acta Universitatis Danubius / Oeconomica
4
Amfiteatru economic : an economic and business research periodical
4
International journal of productivity and quality management : IJPQM
4
International journal of quality & reliability management
4
Inventi impact: service sector
4
Journal of business research : JBR
4
Journal of vacation marketing
4
Service business
4
Tourism review : the official journal of the AIEST
4
Economic research
3
European research studies
3
International journal of business and economics
3
International journal of business information systems : IJBIS
3
International journal of services and operations management
3
Journal of Asian finance, economics and business : JAFEB
3
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ECONIS (ZBW)
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1
The effect of a hotel's star-rating-based expectations of safety from the pandemic on during-stay experiences
Veenus Tiwari
;
Mishra, Abhishek
- In:
Journal of retailing and consumer services
71
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014261167
Saved in:
2
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
3
Is there any value in the online reviews of remedial satisfied customers? : an empirical study in the hospitality industry
Bai, Yanzhuang
;
Li, Tingwu
;
Zheng, Chundong
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209529
Saved in:
4
Value co-creation and employee service behaviours : the moderating role of trust in employee : hotel relationship
Boadi, Evans Asante
;
He, Zheng
;
Antwi, Collins Opoku
; …
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209637
Saved in:
5
Contactless but loyal customers : the roles of anxiety and sociability in the hotel service context
Li, Mingfei
;
Huang, Shanshan
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013209687
Saved in:
6
Service quality in airport hotel chains through the lens of online reviewers
Moro, Sérgio
;
Lopes, Rui J.
;
Esmerado, Joaquim
; …
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012390003
Saved in:
7
Modeling customer satisfaction in online hotel booking
Ullah, Irfan
;
Rukh, Gul
;
Zhou, Jin
;
Khan, Farman Ullah
; …
- In:
Journal of retailing and consumer services
48
(
2019
),
pp. 100-104
Persistent link: https://www.econbiz.de/10012001286
Saved in:
8
Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty
El-Adly, Mohammed Ismail
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 322-332
Persistent link: https://www.econbiz.de/10012114173
Saved in:
9
From sustainability to customer loyalty : a case of full service hotels' guests
Chen, Rachel J. C.
- In:
Journal of retailing and consumer services
22
(
2015
),
pp. 261-265
Persistent link: https://www.econbiz.de/10010469035
Saved in:
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