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~subject:"Hotel industry"
~subject:"Emotion"
~isPartOf:"Service business"
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Search: subject_exact:"Mystery shopping"
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Hotel industry
Emotion
Dienstleistungsqualität
107
Service quality
107
Customer satisfaction
60
Kundenzufriedenheit
60
Beziehungsmarketing
42
Relationship marketing
42
Consumer behaviour
36
Konsumentenverhalten
36
Beschwerdemanagement
18
Complaint management
18
Dienstleistungssektor
15
Service industry
15
Quality management
12
Qualitätsmanagement
12
Customer service
10
Kundenservice
10
Lieferantenmanagement
10
Satisfaction
10
Supplier relationship management
10
Customer integration
9
Kundenintegration
9
Hospital
8
Krankenhaus
8
Einzelhandel
7
Gesundheitswesen
7
Health care system
7
Retail trade
7
Viral marketing
7
Virales Marketing
7
Customer loyalty
6
Justice
6
Service recovery
6
Services
6
South Korea
6
Südkorea
6
Betriebliche Wertschöpfung
5
Business services
5
Confidence
5
Dienstleistung
5
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English
11
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Kim, Min-su
2
Alan, Alev Kocak
1
Chen, WeiWei
1
Dick, Gavin
1
Gil Saura, Irene
1
Heras-Saizarbitoria, Iñaki
1
Jeon, Aeeun
1
Jeon, Sunran
1
Kabadayi, Ebru Tumer
1
Kim, Soo Young
1
Lee, Changyong
1
Lee, Hsiao-Ching
1
Lee, Jung-hyun
1
Liu, Tzu-wei
1
Ma, Mu-Lan
1
Moliner-Velázquez, Beatriz
1
Park, Yongtae
1
Prashar, Sanjeev
1
Ruiz-Molina, Maria-Eugenia
1
Salagrama, Ramakrishna
1
Song, Bomi
1
Tari, Juan José
1
Tata, Sai Vijay
1
Teng, Ching-i
1
Wang, Kuo-Yan
1
Yoon, Byungun
1
Yu, Jing
1
Yılmaz, Çengiz
1
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Service business
International journal of hospitality management
162
International journal of contemporary hospitality management
68
Journal of hospitality marketing & management
56
Tourism management : research, policies, practice
44
Journal of travel and tourism marketing
34
Journal of retailing and consumer services
33
The service industries journal
23
Journal of business research : JBR
21
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
21
Tourism management perspectives : TMP
19
The journal of services marketing
16
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
Total quality management & business excellence
10
Tourism analysis : an interdisciplinary tourism & hospitality journal
10
Tourism economics : the business and finance of tourism and recreation
10
Journal of Asian finance, economics and business : JAFEB
9
Journal of hospitality and tourism insights
9
International journal of services, economics and management
8
Journal for global business advancement : JGBA
8
Journal of service research : JSR
8
The Cornell hospitality quarterly
8
Administrative Sciences : open access journal
7
Enlightening tourism : ET ; a pathmaking journal
7
International journal of leisure and tourism marketing : IJLTM
7
Journal of service management
7
Journal of service research
7
Journal of vacation marketing : an international journal
7
Global business and finance review
6
International journal of quality and service sciences
6
International journal of services and operations management
6
Journal of service theory and practice : JSTP
6
Journal of vacation marketing
6
Managing service quality : MSQ ; an international journal
6
Psychology & marketing
6
Services marketing quarterly
6
Tourism and hospitality research : THR
6
Tourism and hospitality research : the surrey quarterly review
6
Tourism review
6
Economic research
5
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ECONIS (ZBW)
11
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1
Understanding the perceived satisfaction and revisiting intentions of lodgers in a restricted service scenario : evidence from the hotel industry in quarantine
Wang, Kuo-Yan
;
Ma, Mu-Lan
;
Yu, Jing
- In:
Service business
15
(
2021
)
2
,
pp. 335-368
Persistent link: https://www.econbiz.de/10012582271
Saved in:
2
Do customers exhibit gratitude after service recovery? : understanding the moderating role of relationship type
Salagrama, Ramakrishna
;
Prashar, Sanjeev
;
Tata, Sai Vijay
- In:
Service business
15
(
2021
)
4
,
pp. 757-779
Persistent link: https://www.econbiz.de/10012794134
Saved in:
3
How to explain service failure? : impacts of justifications
Chen, WeiWei
;
Lee, Hsiao-Ching
- In:
Service business
12
(
2018
)
2
,
pp. 331-356
Persistent link: https://www.econbiz.de/10011915060
Saved in:
4
Predicting hospitality financial distress with ensemble models : the case of US hotels, restaurants, and amusement and recreation
Kim, Soo Young
- In:
Service business
12
(
2018
)
3
,
pp. 483-503
Persistent link: https://www.econbiz.de/10011915126
Saved in:
5
Cognitive and affective constituents of the consumption experience in retail service settings : effects on store loyalty
Alan, Alev Kocak
;
Kabadayi, Ebru Tumer
;
Yılmaz, Çengiz
- In:
Service business
10
(
2016
)
4
,
pp. 715-735
Persistent link: https://www.econbiz.de/10011722421
Saved in:
6
Diagnosing service quality using customer reviews : an index approach based on sentiment and gap analyses
Song, Bomi
;
Lee, Changyong
;
Yoon, Byungun
;
Park, Yongtae
- In:
Service business
10
(
2016
)
4
,
pp. 775-798
Persistent link: https://www.econbiz.de/10011722433
Saved in:
7
How do personality interactions affect service quality? : the perspective of processing efficiency theory
Teng, Ching-i
;
Liu, Tzu-wei
- In:
Service business
8
(
2014
)
2
,
pp. 375-397
Persistent link: https://www.econbiz.de/10010351397
Saved in:
8
Internal and external drivers for quality certification in the service industry : do they have different impacts on success?
Tari, Juan José
;
Heras-Saizarbitoria, Iñaki
;
Dick, Gavin
- In:
Service business
8
(
2014
)
2
,
pp. 337-354
Persistent link: https://www.econbiz.de/10010351403
Saved in:
9
The effects of emotional intelligence on service recovery and organizational loyalty : a case of flight attendants of South Korean airlines
Lee, Jung-hyun
;
Kim, Min-su
;
Jeon, Aeeun
- In:
Service business
7
(
2013
)
4
,
pp. 665-686
Persistent link: https://www.econbiz.de/10010201131
Saved in:
10
The effect of the servicescape on customers’ behavioral intentions in an international airport service environment
Jeon, Sunran
;
Kim, Min-su
- In:
Service business
6
(
2012
)
3
,
pp. 279-295
Persistent link: https://www.econbiz.de/10009614004
Saved in:
11
Does technology make a difference? : evidence from Spanish hotels
Ruiz-Molina, Maria-Eugenia
;
Gil Saura, Irene
; …
- In:
Service business
5
(
2011
)
1
,
pp. 1-12
Persistent link: https://www.econbiz.de/10009535283
Saved in:
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