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person:"Angerer, Thomas"
~person:"Sirianni, Nancy J."
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Search: subject_exact:"Nachkaufmarketing"
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Customer service
10
Kundenservice
10
Beziehungsmarketing
7
Relationship marketing
7
Consumer behaviour
4
Customer satisfaction
4
Dienstleistungssektor
4
Konsumentenverhalten
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Angerer, Thomas
Sirianni, Nancy J.
Stauss, Bernd
19
Thomas, Oliver
14
Pepels, Werner
13
Mattila, Anna S.
10
Wirtz, Jochen
10
Edvardsson, Bo
9
Fellmann, Michael
9
Gelbrich, Katja
9
Gustafsson, Anders
9
Van Vaerenbergh, Yves
9
Hinterhuber, Hans H.
8
Kumar, Anuj
8
Nüttgens, Markus
8
Walsh, Gianfranco
8
Barnes, Donald C.
7
Bliemel, Friedhelm
7
Fassott, Georg
7
Gouthier, Matthias
7
Helmke, Stefan
7
McColl-Kennedy, Janet R.
7
Miao, Li
7
Netessine, Serguei
7
Schlicker, Michael
7
Sharma, Piyush
7
Shin, Hyunju
7
Beatty, Sharon E.
6
Bowen, David E.
6
Collier, Joel E.
6
Dangelmaier, Wilhelm
6
Dixon, Matthew
6
Ellinger, Alexander E.
6
Gierl, Heribert
6
Gremler, Dwayne D.
6
Groth, Markus
6
Gruber, Thorsten
6
Luczak, Holger
6
Medler-Liraz, Hana
6
Ruyter, Ko de
6
Söderlund, Magnus
6
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Journal of marketing
2
Gabler Edition Wissenschaft
1
Gabler Edition Wissenschaft / Forschungsberichte aus der Grazer Management Werkstatt
1
Jahrbuch der Absatz- und Verbrauchsforschung
1
Journal of business research : JBR
1
Journal of consumer research : JCR ; an interdisciplinary bimonthly
1
Journal of service management
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Journal of service research : JSR
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ECONIS (ZBW)
10
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1
"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart
;
Bowen, David E.
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
Saved in:
2
Emotional convergence in service relationships : the shared frontline experience of customers and employees
Zablah, Alex R.
;
Sirianni, Nancy J.
;
Korschun, Daniel
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 76-90
Persistent link: https://www.econbiz.de/10011648260
Saved in:
3
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
4
Small details that marke big differences : a radical approach to consumption experience as a firm's differentiating strategy
Bolton, Ruth N.
;
Gustafsson, Anders
;
McColl-Kennedy, …
- In:
Journal of service management
25
(
2014
)
2
,
pp. 253-274
Persistent link: https://www.econbiz.de/10010343471
Saved in:
5
Touch versus tech : when technology functions as a barrier or a benefit to service encounters
Giebelhausen, Michael
;
Robinson, Stacey G.
;
Sirianni, …
- In:
Journal of marketing
78
(
2014
)
4
,
pp. 113-124
Persistent link: https://www.econbiz.de/10010381381
Saved in:
6
Branded service encounters : strategically aligning employee behavior with the brand positioning
Sirianni, Nancy J.
;
Bitner, Mary Jo
;
Brown, Stephen Walter
- In:
Journal of marketing
77
(
2013
)
6
,
pp. 108-123
Persistent link: https://www.econbiz.de/10010203344
Saved in:
7
Truly, madly, deeply : consumers in the throes of material possession love
Lastovicka, John L.
;
Sirianni, Nancy J.
- In:
Journal of consumer research : JCR ; an …
38
(
2011/12
)
2
,
pp. 323-342
Persistent link: https://www.econbiz.de/10009272166
Saved in:
8
Analyse von Verkaufsinteraktionen im beziehungsorientierten persönlichen Verkauf
Angerer, Thomas
- In:
Jahrbuch der Absatz- und Verbrauchsforschung
50
(
2004
)
1
,
pp. 31-51
Persistent link: https://www.econbiz.de/10002026783
Saved in:
9
Beziehungsanalyse in Verkaufsgesprächen : Ergebnisse einer empirischen Transaktionsanalyse
Angerer, Thomas
- In:
Marketing : ZFP ; journal of research and management
26
(
2004
)
4
,
pp. 295-315
Persistent link: https://www.econbiz.de/10002418920
Saved in:
10
Management von Kundenfeedback : integrative Konzeption und empirische Transaktionsanalyse der Erfolgswirksamkeit
Angerer, Thomas
-
2003
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001825906
Saved in:
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