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subject:"Bundling strategy"
~subject:"Arbeitsverhalten"
~isPartOf:"International journal of contemporary hospitality management"
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Bundling strategy
Arbeitsverhalten
Customer service
23
Kundenservice
23
Dienstleistungsqualität
19
Service quality
19
Customer satisfaction
13
Kundenzufriedenheit
13
Consumer behaviour
11
Konsumentenverhalten
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Beziehungsmarketing
10
Relationship marketing
10
Emotion
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Beschwerdemanagement
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Complaint management
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Hotel industry
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Hotellerie
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Tourism employees
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Tourismusberufe
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Dienstleistungssektor
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Proactive customer service performance
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Bonn, Mark Andrew
1
Cho, Meehee
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Chow, Cheris W. C.
1
Han, Su-Jin
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Lee, Kyung Hee
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Li, Weiwen
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International journal of contemporary hospitality management
International journal of hospitality management
15
Dienstleistungsproduktivität : mit mobilen Assistenzsystemen zum Unternehmenserfolg
9
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
8
Journal of retailing and consumer services
7
The journal of services marketing
7
Journal of business research : JBR
6
Journal of service management
5
Journal of service research : JSR
5
SpringerLink / Bücher
5
International journal of production research
3
Journal of service research
3
Journal of service theory and practice : JSTP
3
Journal of the Academy of Marketing Science
3
Kundenbeziehungen im Dienstleistungsbereich
3
Tourism management : research, policies, practice
3
European journal of operational research : EJOR
2
Europäische Hochschulschriften / 5
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of quality and service sciences
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of marketing
2
Personnel psychology : a journal of applied research
2
Ross School of Business working paper series
2
Springer eBook Collection / Business and Economics
2
The Cornell hospitality quarterly
2
Vom Produkt- zum Dienstleistungsgeschäft : Marketingstrategien für reife Märkte ; [Frühjahrstagung der Wissenschaftlichen Gesellschaft für Innovatives Marketing (WiGIM) ; am 13. März 2008]
2
Academy of Management journal : AMJ
1
Advances in information systems and management science
1
Annales Universitatis Mariae Curie-Skłodowska / H
1
Arbeitsbericht / Institut für Unternehmensführung und Unternehmensforschung, Ruhr-Universität Bochum
1
Arbeitspapier / Wissenschaftliche Gesellschaft für Marketing und Unternehmensführung
1
Baltic journal of management : BJM
1
Berichte aus der Betriebswirtschaft
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Betriebsmanagement
1
British journal of management : BJM
1
California management review
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Cogent business & management
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DUV / Wirtschaftswissenschaft
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Der Markt : international journal of marketing
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ECONIS (ZBW)
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1
Can customer participation promote hospitality frontline employees' extra-role service behavior?
Xu, Angela J.
;
Zhu, Ting Ting
;
Loi, Raymond
;
Chow, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 218-234
Persistent link: https://www.econbiz.de/10013546042
Saved in:
2
Killing the service fire : leader aggressive humour undermines hospitality employees' proactive customer service performance
Sun, Zhuanzhuan
;
He, Yanzhen
;
Liu, Xiao-Xiao
;
Ye, Yijiao
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 933-950
Persistent link: https://www.econbiz.de/10013546094
Saved in:
3
The impact of abusive supervision on service employees' proactive customer service performance in the hotel industry
Lyu, Yijing
;
Zhou, Xing
;
Li, Weiwen
;
Wan, Junbao
;
Zhang, Jie
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1992-2012
Persistent link: https://www.econbiz.de/10011624205
Saved in:
4
Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance
Cho, Meehee
;
Bonn, Mark Andrew
;
Han, Su-Jin
;
Lee, Kyung Hee
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2888-2912
Persistent link: https://www.econbiz.de/10011611032
Saved in:
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